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- Tasks: Provide expert-level support for Microsoft Exchange and assist a high-profile user community.
- Company: Join a dynamic team focused on secure systems and collaboration technologies.
- Benefits: Enjoy a competitive salary, bonus, and full benefits package with opportunities for growth.
- Why this job: Make a real impact in a team-oriented environment while working with cutting-edge technology.
- Qualifications: Strong understanding of Microsoft Exchange, Active Directory, and ITIL best practices required.
- Other info: Permanent role with travel to London; SC/DV Clearance is essential.
The predicted salary is between 46200 - 57600 £ per year.
We are hiring for a 3rd Line Exchange Support Engineer to be based in Basingstoke with some travel to other sites in London. This is a permanent role and requires SC and DV Clearance. Salary on offer is between £55K - £60K + Bonus and Full Benefits. You will either hold SC/DV Clearance or be eligible.
Are you a reliable and driven IT professional with a passion for Microsoft Exchange and Collaboration Technologies? Do you thrive in a team-oriented environment and want to make a real impact? If so, this is your opportunity to work on secure systems and support a high-profile user community.
Responsibilities:- As a 3rd Line Exchange Support Engineer, you will be part of a dedicated 3rd Line and Engineering team, providing expert-level support for Microsoft Exchange and related technologies.
- You will assist a high-profile user community via an incident logging system and receive specialist training on legacy infrastructure.
- Microsoft Exchange (2013 or later) – Strong understanding of Exchange architecture, services, and troubleshooting.
- Collaboration & Communication Tools – Experience with LCS, OCS, LYNC, and SharePoint (2003/2007/2010).
- SharePoint Expertise – Experience with SharePoint Designer, workflows, and web parts.
- Active Directory (AD) – Deep knowledge of forest/domain architecture, replication, and disaster recovery.
- Exchange Components – Proficiency in Exchange Database, OWA, Mail Flow, Public Folders, Free/Busy, and clustering (CCR, SCC, SCR & LCR).
- Backup & Recovery – Experience with backup applications, Exchange database restoration, and high availability features.
- Security & Networking – Understanding of ISA, VPN, RAS, DNS, SAN, and Server Hardware/RAID.
- Troubleshooting & Monitoring Tools – Proficiency in using Exchange Best Practice Analyzer, MPS Reports.
- ITIL Best Practices – Familiarity with ITIL methodologies for structured service management.
Please apply for immediate interview!
Exchange Support Engineer - DV/SC Clearance employer: The JM Longbridge Group
Contact Detail:
The JM Longbridge Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Exchange Support Engineer - DV/SC Clearance
✨Tip Number 1
Make sure to highlight your experience with Microsoft Exchange and related technologies during any networking opportunities. Attend industry meetups or online forums where you can connect with professionals in the field, as this can lead to valuable referrals.
✨Tip Number 2
Familiarise yourself with the specific requirements for SC and DV Clearance. If you are eligible but do not currently hold the clearance, be prepared to discuss your background and how it aligns with the security requirements during interviews.
✨Tip Number 3
Demonstrate your problem-solving skills by preparing examples of past experiences where you successfully troubleshot complex issues, particularly with Microsoft Exchange or Active Directory. This will show your potential employer that you can handle the responsibilities of the role.
✨Tip Number 4
Research StudySmarter and our company culture before your interview. Understanding our values and how we operate will help you tailor your responses and show that you are genuinely interested in being part of our team.
We think you need these skills to ace Exchange Support Engineer - DV/SC Clearance
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Exchange and related technologies. Emphasise your skills in troubleshooting, collaboration tools, and any relevant certifications, especially if you hold or are eligible for SC/DV Clearance.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your ability to work in a team-oriented environment. Mention specific experiences that demonstrate your expertise in Exchange support and your understanding of security protocols.
Highlight Relevant Experience: In your application, focus on your previous roles that involved 3rd line support, particularly with Microsoft Exchange and SharePoint. Use concrete examples to illustrate your problem-solving skills and your familiarity with ITIL best practices.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at The JM Longbridge Group
✨Showcase Your Technical Expertise
Make sure to highlight your strong understanding of Microsoft Exchange and related technologies during the interview. Be prepared to discuss specific experiences where you successfully troubleshot issues or implemented solutions, especially with Exchange 2013 or later.
✨Demonstrate Team Collaboration Skills
Since this role thrives in a team-oriented environment, share examples of how you've effectively collaborated with colleagues in previous positions. Discuss any experiences where you contributed to a team project or supported a high-profile user community.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past incidents you've handled, particularly those involving Active Directory or Exchange components, and be ready to explain your thought process and the steps you took to resolve them.
✨Familiarise Yourself with ITIL Practices
Since familiarity with ITIL methodologies is important for this role, brush up on ITIL best practices and be ready to discuss how you've applied these principles in your previous work. This will show your potential employer that you understand structured service management.
