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- Tasks: Support Taxi Licensing with applications, customer service, and busy reception duties.
- Company: Join a dynamic team at Wincomblee Road, Walker, making a difference in the community.
- Benefits: Gain valuable experience in a fast-paced environment with opportunities for growth.
- Why this job: Perfect for those who thrive on challenges and enjoy helping others in a supportive role.
- Qualifications: Must have strong customer service skills and knowledge of Microsoft Office and Teams.
- Other info: Ideal for high school and college students looking to kickstart their careers.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for experienced administrators to support at Taxi Licensing, at Wincomblee Road, Walker and at The Adult Resource Centres.
Some aspects of the role include:
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Working in a reactive, fast-paced environment the role involves supporting between a busy front-line reception and back-office environment, with the ability to deal with, at times, difficult and challenging customers both face to face and on the telephone. In Taxi Licensing you will process all aspects of licensing applications and related tasks accurately to tight deadlines using a number of in-house and external systems/methods.
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Tasks also include the management of email accounts, call handling of a very busy phone line, coordinate the booking of MOT schedule tests and a number of other related tasks.
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The role requires excellent customer service skills, along with excellent organisational and communication skills with the ability to multi-task during busy periods, as well as liaise effectively with customers, colleagues and officers.
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You will also need to have a working knowledge of Microsoft Office, Teams and email.
Business Support Officer employer: The Jeya Group Ltd
Contact Detail:
The Jeya Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Officer
✨Tip Number 1
Familiarize yourself with the specific processes involved in taxi licensing. Understanding the nuances of licensing applications and related tasks will give you an edge during the interview.
✨Tip Number 2
Practice your customer service skills by simulating challenging customer interactions. This will prepare you for the fast-paced environment and help you demonstrate your ability to handle difficult situations effectively.
✨Tip Number 3
Brush up on your Microsoft Office and Teams skills. Being proficient in these tools is crucial, so consider taking a quick online course or tutorial to ensure you're up to speed.
✨Tip Number 4
Showcase your organizational skills by preparing examples of how you've successfully managed multiple tasks in previous roles. This will highlight your ability to multi-task under pressure, which is essential for this position.
We think you need these skills to ace Business Support Officer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Business Support Officer position. Highlight key responsibilities such as customer service, handling licensing applications, and managing communication channels.
Tailor Your CV: Customize your CV to reflect your experience in administration and customer service. Emphasize your ability to work in fast-paced environments and your proficiency with Microsoft Office and Teams.
Craft a Strong Cover Letter: Write a cover letter that showcases your relevant skills and experiences. Mention specific examples of how you've successfully managed challenging customer interactions and multitasked in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at The Jeya Group Ltd
✨Showcase Your Customer Service Skills
Since the role involves dealing with challenging customers, be prepared to share examples of how you've successfully handled difficult situations in the past. Highlight your ability to remain calm and professional under pressure.
✨Demonstrate Organizational Abilities
Discuss your experience with managing multiple tasks simultaneously. Provide specific examples of how you prioritize your workload and ensure deadlines are met, especially in a fast-paced environment.
✨Familiarize Yourself with Relevant Software
Make sure you have a good understanding of Microsoft Office, Teams, and email management. You might be asked about your proficiency with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life scenarios. Think about potential challenges you might face in the role and how you would address them, particularly in a busy reception or back-office setting.
