Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead operations at our Build-to-Rent site, ensuring exceptional service and financial targets.
- Company: Join The James Liverpool, a vibrant community-focused property management company.
- Benefits: Enjoy an attractive salary, bonus scheme, and a supportive work culture.
- Why this job: Be part of a dynamic team, make impactful decisions, and enhance resident experiences.
- Qualifications: Minimum two years in property management with strong business acumen and people skills.
- Other info: Diversity is celebrated; all qualified applicants are encouraged to apply.
The predicted salary is between 36000 - 60000 ÂŁ per year.
1 week ago Be among the first 25 applicants
General Manager (Build-To-Rent) at The James Liverpool
- Site: The James Liverpool ( L2 7NX)
- Reports to: Chief Operating Officer (COO)
- Work Week: Monday to Friday
- Work Hours: 8am to 5pm or 9am to 6pm, and emergencies
- Work Type: Onsite (non-remote)
Job Summary
As General Manager, you’ll be running the operations of our Build-to-Rent (BTR) site in Liverpool, on 7 James Street. You’ll be leading the on-site team to meet all financial targets and company goals, while delivering exceptional service to our residents. You will enjoy autonomy in your daily work whilst still working closely and reporting to the Chief Operating Officer (COO).
We are seeking an experienced, self-driven, versatile, exceptionally organised, commercially savvy, and reliable individual with a “getting-things-done” attitude.
What you’ll be doing
- Maintaining 100% occupancy rates in perpetuity.
- Ensuring the timely collection of all rent and other income that is due.
- Overseeing your site\’s daily operations, rent collection, invoicing, full compliance with SOPs, policies, procedures, and service standards.
- Proactively pushing rental and other revenue growth.
- Coming up with creative and insightful Marketing & Sales techniques.
- Promoting our values and contributing to maintaining a strong culture.
- Evaluating the building\’s performance by analysing and interpreting data and metrics.
- Responding appropriately to emergencies or urgent issues as they arise.
- Managing the living experience of the residents from initial enquiry, through the onboarding process and tenancy administration, to departure.
- Ensuring the highest level of service is delivered to your residents at all times.
- Monitoring resident satisfaction through the appropriate channels.
- Conducting service recovery procedures where required.
- Meeting and surpassing targets for revenue generation.
- Attending monthly performance reviews for both sites with the COO.
- Establishing key strategic and long-lasting relationships with stakeholders.
- Researching direct competitors and market trends.
- Ensuring all building management systems have accurate financial and resident data information.
- Managing online and offline distribution channels.
- Overseeing and ensuring full compliance of Security, Fire Prevention, and other safety systems.
- Obtaining quotes and undertaking due diligence for employees or contractors as needed to maintain, repair, or improve the property.
- Conducting daily on-site meetings.
- Holding monthly performance reviews with both teams.
- Providing timely, accurate, and complete reports on the site’s performance to the COO.
- Performing other reasonable job duties as requested.
- A minimum of two years\’ experience managing Build-to-Rent (BTR), Co-Living, or Purpose-Built Student Accommodation (PBSA) assets.
- Strong general business knowledge base and understanding of business functions such as Finance, Sales & Marketing, HR, etc.
- Knowledge of P&L statements and the ability to react with impactful strategies.
- Strong experience and knowledge in Tenancy Legislation (AST, Licences, Section 8, Renters Rights Bill 2025, tenancy deposit protection, and inventories).
- Excellent research, writing, and oral communication skills.
- Outstanding people and client management skills; strong teamwork and team leadership skills; cooperative working style.
- Comprehensive knowledge of Health & Safety and Building regulations.
- Strong project management skills to coordinate with diverse teams and meet project deadlines.
- Initiative and resourcefulness: ability to make things happen in creative ways on a lean budget.
- Ability to conduct viewings, negotiate effectively, and close sales.
- Excellent problem-solving and decision-making skills.
- Positive, result-oriented, can-do attitude, sharing perspectives to achieve personal and organisational targets.
- Working knowledge of MS Office, Google Suite, Inventory Hive, Rightmove Plus, Zoopla Pro, and other property management tools.
You will be entitled to an attractive salary and a bonus scheme.
We celebrate diversity and welcome all qualified applicants regardless of their background.
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Management and Manufacturing
Referrals increase your chances of interviewing at The James by 2x
Get notified about new General Manager jobs in Liverpool, England, United Kingdom .
Liverpool, England, United Kingdom 1 week ago
Crewe-By-Farndon, England, United Kingdom 2 days ago
Lytham St Anne\’s, England, United Kingdom 5 hours ago
Chester, England, United Kingdom 1 week ago
Chester, England, United Kingdom 1 week ago
Chester, England, United Kingdom 1 day ago
Wirral, England, United Kingdom 3 weeks ago
Chester, England, United Kingdom 1 week ago
Chester, England, United Kingdom 1 week ago
Saughall, England, United Kingdom 1 month ago
Chorley, England, United Kingdom 3 weeks ago
Chester, England, United Kingdom 1 week ago
Heswall, England, United Kingdom 1 week ago
Crosby, England, United Kingdom 1 week ago
Liverpool, England, United Kingdom 16 hours ago
Crewe-By-Farndon, England, United Kingdom 5 days ago
St Helens, England, United Kingdom 2 days ago
Liverpool, England, United Kingdom 1 week ago
Warrington, England, United Kingdom 19 hours ago
Merseyside, England, United Kingdom 1 day ago
Deputy Directorate General Manager – Surgery
Widnes, England, United Kingdom 1 week ago
Education Catering Operations Manager – Manchester
Widnes, England, United Kingdom 3 weeks ago
Education Catering Operations Manager – Liverpool
Rhyl, Wales, United Kingdom 29 minutes ago
Newton-Le-Willows, England, United Kingdom 1 day ago
Widnes, England, United Kingdom 3 weeks ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
General Manager (Build-To-Rent) employer: The James
Contact Detail:
The James Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager (Build-To-Rent)
✨Tip Number 1
Familiarise yourself with the Build-to-Rent sector and current market trends in Liverpool. Understanding local competition and what residents are looking for can give you an edge during interviews.
✨Tip Number 2
Network with professionals in the property management field, especially those with experience in BTR or PBSA. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare to discuss your previous experiences in managing teams and achieving financial targets. Be ready to share specific examples of how you've successfully increased occupancy rates or improved resident satisfaction.
✨Tip Number 4
Showcase your knowledge of tenancy legislation and compliance during discussions. Being well-versed in relevant laws will demonstrate your capability to manage the site effectively and ensure a smooth operation.
We think you need these skills to ace General Manager (Build-To-Rent)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Build-to-Rent or similar sectors. Emphasise your leadership skills, financial acumen, and any specific achievements that align with the responsibilities outlined in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your background and skills make you a perfect fit for the General Manager position, particularly focusing on your experience with occupancy rates and revenue growth.
Showcase Relevant Skills: Highlight your knowledge of tenancy legislation, project management, and health & safety regulations. Use specific examples to demonstrate your problem-solving abilities and your capacity to manage diverse teams effectively.
Proofread and Edit: Before submitting your application, carefully proofread your documents for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at The James
✨Showcase Your Leadership Skills
As a General Manager, you'll be leading a team, so it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to motivating and guiding others towards achieving common goals.
✨Understand the Financials
Since the role involves meeting financial targets, brush up on your knowledge of P&L statements and revenue generation strategies. Be ready to discuss how you've previously contributed to financial success in your past roles, and think about innovative ways to drive revenue growth.
✨Familiarise Yourself with Tenancy Legislation
Given the importance of tenancy laws in this position, ensure you have a solid understanding of relevant legislation such as the Renters Rights Bill 2025. Be prepared to discuss how you’ve navigated these regulations in your previous roles and how you would apply this knowledge at The James Liverpool.
✨Demonstrate Problem-Solving Skills
The ability to handle emergencies and urgent issues is key for this role. Think of specific instances where you've successfully resolved problems under pressure. Highlight your decision-making process and how you ensure resident satisfaction even in challenging situations.
