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- Tasks: Welcome guests and provide exceptional service from check-in to check-out.
- Company: Voco London Marylebone, a vibrant hotel with a people-first culture.
- Benefits: Discounted hotel rates, flexible working, free meals, and wellness events.
- Other info: Enjoy a fast-paced environment with opportunities for personal growth.
- Why this job: Join a dynamic team and create unforgettable experiences for guests.
- Qualifications: Friendly personality, strong communication skills, and a problem-solving attitude.
The predicted salary is between 22000 - 26000 £ per year.
We are looking for a friendly, energetic individual to welcome guests and provide exceptional service throughout their stay.
Responsibilities
- Be the friendly face that welcomes guests, making their first impression unforgettable from check‑in to check‑out.
- Handle check‑ins, check‑outs, and everything in between with ease, helping guests settle in seamlessly.
- Be the go‑to person for guest questions, whether it’s the best brunch spots nearby or directions to local attractions.
- Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
- Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
- Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
- Manage daily tasks like calls, emails, and reservations with efficiency, staying calm under pressure.
- Go the extra mile for special requests, adding that extra touch to make guests’ stays memorable.
Qualifications
- A welcoming personality who loves connecting with people and making their day brighter.
- Strong communication skills, comfortable chatting with guests and coordinating with team members.
- Sharp attention to detail, especially when it comes to handling guest needs and reservations.
- A problem‑solver who can think on their feet, handling any situation with a positive attitude.
- Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
- High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.
Benefits
- Discounted hotel room rates for you and your friends & family.
- An additional day’s leave for your birthday.
- Enhanced maternity, adoption & shared parental leave.
- Course sponsorship.
- 30% F&B discount at RBH hotels.
- Refer a Friend scheme (earn £250 for each referral up to 5 referrals).
- Flexible working arrangements.
- Wagestream – choose how and when you get paid.
- Life insurance.
- Employee Assistance Programme.
- Social and wellness events and activities all year round.
- Free meals on duty, saving you over £1,000 per year.
EQUAL OPPORTUNITIES
RBH Hospitality Management is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point throughout our process you require reasonable adjustments, please contact us.
Compensation: Competitive salary
Guest Service Assistant in City of Westminster employer: The J Marylebone Hotel-Front Office/Reception
Contact Detail:
The J Marylebone Hotel-Front Office/Reception Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant in City of Westminster
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Voco London Marylebone. Understanding their values and what makes them tick will help you connect with the team and show that you're genuinely interested in being part of their vibe.
✨Tip Number 2
Practice your people skills! As a Guest Service Assistant, you'll be the friendly face welcoming guests. Role-play common scenarios with friends or family to get comfortable handling questions and requests. The more you practice, the more natural it will feel!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve turned a tricky situation into a positive one. This will demonstrate your ability to think on your feet and keep things running smoothly, just like they need.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and remind them of your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Guest Service Assistant in City of Westminster
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and energetic side. Remember, we’re looking for someone who can connect with guests, so a warm tone goes a long way.
Tailor Your Application: Make sure to customise your application to highlight how your skills match the Guest Service Assistant role. Mention specific experiences where you've provided exceptional service or solved problems on the spot. This shows us you understand what we're looking for!
Attention to Detail: Double-check your application for any typos or errors. We love sharp attention to detail, especially when it comes to handling guest needs. A polished application reflects your commitment to quality and professionalism, which is key in our fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved!
How to prepare for a job interview at The J Marylebone Hotel-Front Office/Reception
✨Show Your Friendly Side
As a Guest Service Assistant, your personality is key! Make sure to showcase your friendly and welcoming nature during the interview. Practice a warm greeting and be ready to share examples of how you've made someone's day brighter in previous roles.
✨Know the Local Area
Familiarise yourself with the best brunch spots and local attractions around Voco London Marylebone. Being able to chat about these places will not only impress your interviewers but also show that you're ready to help guests settle in seamlessly.
✨Demonstrate Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet. Whether it’s handling a guest complaint or coordinating with team members, showing that you can stay calm under pressure will highlight your adaptability and problem-solving abilities.
✨Attention to Detail is Key
Bring up specific instances where your attention to detail made a difference. Whether it was ensuring a booking was correct or managing daily tasks efficiently, demonstrating this skill will resonate well with the interviewers who value precision in guest service.