Medical Receptionist/Administrator in Nottingham

Receptionist (Full Time or Part Time)

The Ivy Medical Group is looking for either one full‑time or two part‑time receptionists to join the team and provide a high level of reception and administrative services to patients, doctors, nurses, and other members of the practice team, ensuring all processes are carried out to practice standard and policy.

Responsibilities

• Maintaining and monitoring the practice appointment system
• Processing personal, telephone and e‑requests for appointments
• Answering incoming phone calls, transferring calls or dealing with caller requests appropriately
• Processing appointment requests for today/future appointments from patients by telephone and in person
• Signposting patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Receiving patients, consulting with members of practice team
• Handing completed repeat prescriptions/pathology requests to patient and checking names and address
• Covering all reception positions as necessary
• Acting on requests for patient medication via telephone systems, tasks and emails
• Requesting, updating and completing query messages on system logs
• Recording, updating and completing patient tasks within the clinical system by liaising with the relevant persons for information
• Sorting all incoming patient‑related mail
• Scanning patient‑related documents into the clinical system
• Sending information to patients via AccuRx text messages
• Checking and processing new patient registrations
• Managing practice emails
• Liaising with teams for network/IT/phone support
• Pulling/filing paper notes for surgeries and updating as necessary
• Taking action as directed by other team members

Working Hours

Monday 08:00 – 18:30, Tuesday 08:00 – 18:30, Wednesday 08:00 – 18:30, Friday 08:00 – 18:30. If the job is full‑time, shifts are 9.5 hours per day with 1 hour unpaid lunch. For part‑time candidates, shifts can be split into half‑days (08:00 – 14:00 or 13:30 – 18:30).

Benefits

Paid annual leave and bank holidays. Access to join the NHS pension scheme. Blue Light card membership for many retail discounts. On‑site parking.

Why Join Us

We are a friendly, supportive and hard‑working team who are passionate about patient care. We serve 6,500 registered patients in the village of Burton Joyce and play an important part in the local community.

If you’re passionate about patient care, enjoy problem‑solving, and want to be part of a forward‑thinking healthcare team, we would love to hear from you!