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- Tasks: Welcome guests with warmth and professionalism, ensuring a memorable dining experience.
- Company: Join The Ivy Collection, known for its elegance and vibrant hospitality across the UK.
- Benefits: Enjoy competitive pay, extra holiday, staff discounts, and a guaranteed birthday day off.
- Why this job: Be part of a supportive team that values diversity and celebrates individual differences.
- Qualifications: Excellent English skills and a passion for delivering outstanding guest service are essential.
- Other info: Guaranteed minimum 20 hours contract with opportunities for career development.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
We are searching for a charismatic Receptionist to join our dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & Rewards:
- Competitive Industry pay (Hourly + Tronc)
- A Management Career Development Program, which includes online and practical assessments.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries with a gift voucher to dine in our restaurants.
- You can take your Birthday as a day off - Guaranteed!
- Refer a Friend Bonus
- Access to discounts on 100s of retailers, health, entertainment, travel & more
- Guaranteed 20 hours minimum contract
Key elements of your role as Receptionist will include ensuring our guests receive a warm and professional welcome when they arrive, as well as a fond farewell when they leave. You will be able to offer information to our guests on the restaurant or any specials that may be on offer. You’ll relay any allergen concerns to the kitchen quickly and accurately.
About you:
- You love to go the extra mile for guests and wow them with your professionalism.
- You have excellent English language skills and feel confident dealing with guest and team member needs.
The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About us:
Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Receptionist employer: The Ivy Collection
Contact Detail:
The Ivy Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with The Ivy Collection's values and mission. Understanding their commitment to hospitality and guest experience will help you align your responses during the interview, showcasing how you embody their CARING values.
✨Tip Number 2
Practice your communication skills, especially in English, as this role requires excellent language proficiency. Engage in conversations with friends or family to build confidence in handling guest inquiries and concerns.
✨Tip Number 3
Research common receptionist duties and challenges in the hospitality industry. Being knowledgeable about the role will allow you to discuss how you can effectively manage guest interactions and contribute to a positive dining experience.
✨Tip Number 4
Prepare examples of how you've gone the extra mile for customers in previous roles. Sharing specific instances where you provided exceptional service will demonstrate your commitment to guest satisfaction, which is crucial for this position.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and qualities The Ivy Collection is looking for in a Receptionist. Tailor your application to highlight how your skills and experiences align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific aspects of The Ivy Collection that attract you, such as their commitment to exceptional service and vibrant hospitality.
Highlight Relevant Experience: In your CV, emphasise any previous experience in customer service or hospitality roles. Use specific examples to demonstrate how you've gone the extra mile for guests and handled various situations professionally.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for spelling and grammatical errors, and ensure that your language skills shine through, as excellent English is a requirement for this position.
How to prepare for a job interview at The Ivy Collection
✨Show Your Charisma
As a Receptionist, your personality is key. Make sure to showcase your warm and welcoming nature during the interview. Smile, maintain eye contact, and engage with the interviewer to demonstrate your ability to connect with guests.
✨Know the Brand
Familiarise yourself with The Ivy Collection's values and offerings. Understanding their commitment to exceptional service and vibrant hospitality will help you align your answers with what they are looking for in a candidate.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, such as dealing with guest complaints or managing allergen concerns. Think of examples from your past experiences that highlight your problem-solving skills and professionalism.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the role or the company culture. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
