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- Tasks: Lead the reception team and ensure guests have a warm, professional experience.
- Company: Join The Ivy Collection, known for its timeless elegance and vibrant hospitality.
- Benefits: Enjoy competitive pay, 50% staff discount, extra holiday, and birthday off!
- Why this job: Be part of a dynamic team in a beloved restaurant brand with great career development.
- Qualifications: 2+ years of experience, excellent English skills, and a passion for exceptional service.
- Other info: We celebrate diversity and create an inclusive environment for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to The Ivy Collection , we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
Job Description:
Were searching for a passionate?Reception?Manager.
This is a great opportunity to join a dynamic and supportive team in one of the UKs most-loved restaurant brands.?
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training , including Apprenticeships.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off – Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role?as Reception Manager:
- Ensure all our guests receive a positive,?warm?and professional first impression of the restaurant and be seated at their table?
- Efficiently manage the bookings, to allocate tables equally over all sections of the?
- Restaurant and to stagger times of bookings.
- To manage, train and lead the reception team?
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.?
- Ensure?when necessary, all payment methods are dealt with in the correct manner?
About you:
- You have 2 years?+ experience in this position?
- Solution-driven individual?able to work?under the pressure of peak service?
- You love to wow guests with exceptional service?
- You have excellent English language skills?
- You are friendly and professional with plenty of charisma and flair?
The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About us: ?Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
AMRT1_UKCT
Reception Manager employer: The Ivy Collection
Contact Detail:
The Ivy Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarize yourself with The Ivy Collection's values and mission. Understanding their commitment to exceptional service and vibrant hospitality will help you align your approach during the interview.
✨Tip Number 2
Prepare to discuss specific examples from your past experience where you successfully managed a reception team or enhanced guest experiences. Highlighting your solution-driven mindset will resonate well with the hiring team.
✨Tip Number 3
Showcase your knowledge of the restaurant industry, particularly in managing bookings and table allocations. Being able to speak confidently about these processes will demonstrate your readiness for the role.
✨Tip Number 4
Emphasize your ability to work under pressure, especially during peak service times. Sharing how you've handled challenging situations in the past will illustrate your capability to thrive in a fast-paced environment.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Company Culture: Familiarize yourself with The Ivy Collection's values and mission. Highlight how your personal values align with their commitment to exceptional service and inclusivity in your application.
Tailor Your CV: Make sure your CV reflects your relevant experience as a Reception Manager. Emphasize your ability to manage bookings, lead a team, and provide outstanding guest experiences, using specific examples from your past roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your solution-driven approach. Mention your experience in high-pressure environments and how you can contribute to creating unforgettable moments for guests.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your English language skills shine through clearly and professionally.
How to prepare for a job interview at The Ivy Collection
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've created memorable experiences for guests in your previous roles.
✨Demonstrate Your Leadership Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your management style and provide examples of how you've successfully trained and motivated your team in the past.
✨Know the Menu Inside Out
Familiarize yourself with the restaurant's menu, including specials and drink offerings. This knowledge will not only impress your interviewers but also show that you're ready to provide accurate information to guests.
✨Prepare for Scenario Questions
Expect questions about how you would handle various situations, such as managing peak service times or resolving guest complaints. Think through your responses and be ready to showcase your problem-solving skills.
