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- Tasks: Lead the reception team and ensure guests have a warm, professional welcome.
- Company: Join The Ivy Collection, known for its elegant dining and vibrant hospitality.
- Benefits: Enjoy competitive pay, 50% staff discount, extra holiday, and birthday off!
- Why this job: Be part of a supportive team in a beloved restaurant brand with career growth opportunities.
- Qualifications: 2+ years experience in a similar role, with excellent English and a flair for service.
- Other info: We celebrate diversity and create an inclusive environment for all employees.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.
We are searching for a passionate Reception Manager. This is a great opportunity to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- Additionally, all managers receive an element of variable tronc
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Reception Manager:
- Ensure all our guests receive a positive, warm and professional first impression of the restaurant and be seated at their table.
- Efficiently manage the bookings, to allocate tables equally over all sections of the Restaurant and to stagger times of bookings.
- Manage, train and lead the reception team.
- Provide up to date and accurate information on the Restaurant with a good knowledge of all food and drink offered, as well as specials.
- Ensure when necessary, all payment methods are dealt with in the correct manner.
About you:
- You have 2 years+ experience in this position.
- Solution-driven individual able to work under the pressure of peak service.
- You love to wow guests with exceptional service.
- You have excellent English language skills.
- You are friendly and professional with plenty of charisma and flair.
The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Our shared CARING values help create an environment where we are happy, engaged and care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Reception Manager employer: The Ivy Collection
Contact Detail:
The Ivy Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with The Ivy Collection's values and mission. Understanding their commitment to exceptional service and hospitality will help you align your approach during interviews and discussions.
✨Tip Number 2
Showcase your experience in managing a team and handling high-pressure situations. Prepare specific examples from your past roles that demonstrate your ability to lead and maintain a positive guest experience.
✨Tip Number 3
Research the menu and offerings of The Ivy Collection. Being knowledgeable about their food and drink options will not only impress during your interview but also show your genuine interest in the role.
✨Tip Number 4
Network with current or former employees of The Ivy Collection. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Reception Manager position. Tailor your application to highlight your relevant experience and skills that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles. Emphasise your ability to manage bookings, lead a team, and provide exceptional guest service, as these are crucial for the role.
Write a Personalised Cover Letter: In your cover letter, express your passion for hospitality and your understanding of The Ivy Collection's values. Mention specific experiences that demonstrate your solution-driven approach and ability to work under pressure.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Reception Manager.
How to prepare for a job interview at The Ivy Collection
✨Showcase Your Hospitality Skills
As a Reception Manager, your ability to create a warm and welcoming atmosphere is crucial. Be prepared to share specific examples of how you've wowed guests in the past, highlighting your exceptional service skills.
✨Demonstrate Your Problem-Solving Abilities
The role requires a solution-driven mindset, especially during peak service times. Think of scenarios where you've successfully managed difficult situations or resolved guest complaints, and be ready to discuss these during the interview.
✨Know the Menu Inside Out
Familiarise yourself with the restaurant's offerings, including food, drinks, and specials. Being able to discuss the menu knowledgeably will impress your interviewers and show your genuine interest in the role.
✨Emphasise Team Leadership Experience
Since you'll be managing and training the reception team, highlight your leadership experience. Share examples of how you've motivated a team, handled conflicts, or improved team performance in previous roles.
