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- Tasks: Lead and develop reception teams, ensuring exceptional guest experiences across our vibrant restaurants.
- Company: Join The Ivy Asia and Harry's, two iconic dining brands known for their unique hospitality.
- Benefits: Enjoy competitive pay, 50% staff discount, free meals, and extra holiday for long service.
- Why this job: Be part of a dynamic team and make a real impact on guest experiences.
- Qualifications: Experience in hospitality leadership and a passion for outstanding service.
- Other info: Opportunities for career development and training in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to The Ivy Asia and Harry's, two distinctive restaurant brands united by a passion for exceptional hospitality. At The Ivy Asia, vibrant Asian flavours meet theatrical elegance within opulent surroundings and iconic colourful glass floors. At Harry's, mid-century Italian charm and rich wood interiors create a warm setting inspired by traditional Italian hospitality. Together, they offer two unique dining experiences defined by style, flavour, and unforgettable service.
We're searching for two passionate Group Reception Managers. This is a great opportunity to join a dynamic and supportive team in one of the UK's most-loved restaurant brands.
Benefits & rewards:
- Competitive Industry pay (based on salary & Tronc)
- 50% staff discount for you and up to 3 friends when you dine in our restaurants.
- Celebrate career anniversaries, with a gift voucher to dine in our restaurants.
- Career Development and Training, including Apprenticeships.
- Free food and drinks to the same standard that we serve our guests when you are working.
- Extra holiday allowance for length of service, up to 5 extra days after 5 years.
- You can take your Birthday as a day off - Guaranteed!
- Access to discounts on 100s of retailers, health, entertainment, travel & more.
Key elements of your role as Group Reception Manager:
- Lead the training and development of Reception Managers across The Ivy Asia and Harry's Restaurants (currently 13).
- Ensure consistent reception standards, guest journey management, and service excellence across all sites.
- Identify development opportunities within reception leadership teams and design training initiatives to strengthen their performance.
- Provide structured coaching and mentorship to Reception Managers to support their professional growth and leadership development.
- Develop and deliver training programmes that focus on reception leadership, guest experience, operational efficiency, and team management.
- Support Reception Managers in improving reservation management, guest flow, VIP guest handling, and service recovery.
- Management of guest complaints.
- Able to identify and partner with local businesses and communities in order to build relationships and awareness.
- Work closely with Operations Managers and General Managers to identify areas for improvement and support reception performance within each site.
- Review reception procedures and ensure all sites operate in line with company standards and best practices.
- Provide hands-on support by visiting sites regularly, observing service, and working alongside reception teams when needed.
- Ensure Reception Managers are confident in managing high-volume services while maintaining exceptional hospitality standards.
About you:
- Extensive experience in hospitality operations, ideally within premium or high-volume restaurants.
- Proven experience in reception or guest relations leadership, with a strong understanding of the guest journey.
- Demonstrated ability to coach, mentor, and develop managers to improve performance and confidence in their roles.
- Strong understanding of Open Table and ability to analyse data strategically.
- Excellent leadership and interpersonal skills, with the ability to inspire and influence teams across multiple locations.
- Experience working across multiple sites or supporting multi-site operations is desirable.
- Ability to identify training and development needs and implement structured development plans.
- Exceptional communication and presentation skills.
- Exceptional guest experience awareness, with a passion for delivering outstanding hospitality.
- Ability to build strong relationships with General Managers, Operations Managers, and reception teams.
- You are friendly and professional with plenty of charisma and flair.
About us: Our shared CARING values help create an environment where we are happy, engaged, and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.
Group Reception Manager in London employer: The Ivy Asia
Contact Detail:
The Ivy Asia Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Reception Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who work at The Ivy Asia or Harry's. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Show off your personality! When you get the chance for an interview, let your charisma shine through. Remember, they’re looking for someone who can inspire and lead teams, so be yourself and share your passion for exceptional hospitality.
✨Tip Number 3
Prepare to impress! Research The Ivy Asia and Harry's, and think about how you can contribute to their unique dining experiences. Bring ideas on improving guest flow or enhancing the reception standards to the table during your discussions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our dynamic team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Group Reception Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When you're writing your application, let your love for hospitality shine through! Share specific experiences that highlight your enthusiasm for creating unforgettable guest experiences, especially in high-volume settings.
Tailor Your Application: Make sure to customise your CV and cover letter for the Group Reception Manager role. Highlight your relevant experience in reception leadership and any training initiatives you've led. We want to see how you can bring your unique flair to our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you’re the perfect fit for the role. Remember, we appreciate clarity just as much as creativity!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with The Ivy Asia and Harry's!
How to prepare for a job interview at The Ivy Asia
✨Know the Brands Inside Out
Before your interview, dive deep into The Ivy Asia and Harry's. Familiarise yourself with their unique dining experiences, menus, and service styles. This knowledge will not only impress but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Highlight your experience in coaching and mentoring others, as this is crucial for the Group Reception Manager role. Be ready to discuss specific training initiatives you've implemented.
✨Demonstrate Guest Experience Awareness
Think about times when you've gone above and beyond for guests. Share stories that illustrate your commitment to exceptional hospitality and how you’ve handled guest complaints or service recovery. This will resonate well with the interviewers.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and future goals for the reception teams. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Plus, it opens up a two-way conversation!