At a Glance
- Tasks: Lead the reception team and manage a busy reservations book for exceptional guest experiences.
- Company: The Ivy Asia St Paul's, known for its vibrant atmosphere and warm hospitality.
- Benefits: 50% staff discount, meals during shifts, birthday off, and career development opportunities.
- Other info: Celebrate individuality and thrive in a supportive environment.
- Why this job: Join a dynamic team and make a real impact in the hospitality industry.
- Qualifications: Experience in senior reception roles and strong leadership skills required.
The predicted salary is between 15 - 17 £ per hour.
SENIOR RECEPTIONIST
Behind the striking interiors and vibrant atmosphere of The Ivy Asia St Paul's is a destination where exceptional service and warm hospitality come together.. .
We are looking for an experienced, confident, and organised Senior Receptionist to lead our reception operation.
This is a key role within the management team, responsible for running a busy reservations book, leading the reception team, and ensuring a seamless guest experience throughout service.. .
Benefits & Rewards
- 50% staff discount for you and up to 3 friends.
- Staff meals during every shift.
- Refer a Friend bonus scheme.
- Career development and training opportunities.
- Additional holiday allowance with length of service.
- Your birthday off – guaranteed.
- Cycle to Work Scheme.
- Discounts on gyms, retail, travel, and wellbeing services.
The Role
- Take ownership of the reservations book during busy services.
- Manage reservations, guest enquiries, walk-ins, and special requests.
- Use reservation systems such as Seven Rooms, Open Table, or similar platforms.
- Lead, support, and motivate the reception team.
- Coordinate seating plans with management to maximise service flow and guest experience.
- Handle VIP guests and resolve guest concerns professionally.
- Maintain reception standards, stock control, and daily administrative tasks.
- Support training and development within the reception team.
About You
- Previous experience in a senior reception or reservations role within hospitality.
- Experience managing a busy reservations book.
- Strong knowledge of Seven Rooms, Open Table, or similar systems.
- Experience leading a team in a fast-paced environment.
- Excellent communication, organisation, and problem-solving skills.
- A genuine passion for hospitality and delivering exceptional guest experiences.
At The Ivy Asia St Paul's, we celebrate individuality, support development, and create an environment where our teams can thrive.
If you're ready to take the next step in your hospitality career, we'd love to hear from you.
Experience
Required
Languages
English – Advanced
Employment
Full-time
Salary
Benefits
extra tips, meals on duty and perks
About The Ivy Asia - St Paul's
We encourage individuality and celebrate the diversity of our people.
We search for people who know what exceptional looks like and are ready to bring their passion and commitment to each and every service.
It’s the Ivy way.
#J-18808-Ljbffr
Senior Receptionist in London employer: The Ivy Asia - St Paul's
At The Ivy Asia St Paul's, we pride ourselves on fostering a vibrant work culture that values individuality and exceptional service. As a Senior Receptionist, you'll enjoy a range of benefits including generous staff discounts, career development opportunities, and a supportive environment that encourages personal growth. Join us in creating memorable guest experiences while being part of a dynamic team in one of London's most exciting hospitality venues.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Receptionist in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Ivy Asia - St Paul's. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Ivy Asia - St Paul's
Don't be shy about reaching out to The Ivy Asia - St Paul's directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Senior Receptionist in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Ivy Asia - St Paul's and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Ivy Asia - St Paul's
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
