At a Glance
- Tasks: Onboard new customers and resolve technical queries while managing system configurations.
- Company: Join a dynamic team in Wiltshire focused on evolving IT solutions.
- Benefits: Salary ranges from £16,500 to £18,500 with flexible working hours and overtime pay.
- Other info: Remote work is available, with occasional travel to Wiltshire or London.
- Why this job: Kick-start your career with a Level 3 Information Communication Technician apprenticeship.
- Qualifications: GCSE Grade C or above in Maths and English is essential.
The predicted salary is between 16500 - 18500 £ per year.
Our client is recruiting for a Technical Support Apprentice to join their team in Wiltshire. The Level 3 Information Communication Technician apprenticeship programme that we are offering will allow you to kick‑start your career in an industry that is constantly evolving, dynamic and transformational. The steps you take will provide you with valuable first‑hand experience, knowledge, skills and qualification to help really drive your career forward. We are here to guide and support you every step of the way!
The Position
- Apprenticeship Course: Level 3 Information Communication Technician Apprenticeship
- Duration: 13 months + Assessment
- Location: Remote working is available with travel to Wiltshire or London when requested, although candidates that live in the Wiltshire area would be particularly welcomed.
- Working Hours: 40 hours, Monday – Friday (between 8am-6pm). Candidate can work flexible hours within these times as long as business needs are met. Occasional work (2–3 weekends per year) may be required during system upgrades. This would be paid as overtime or time in lieu.
- Salary: as per skills, knowledge and experience typically starting between £16,500.00 – £18,500.00 depending on age and skills knowledge and experience.
Job Purpose
As a Technical Management and Support Apprentice, you will help onboard new customers to the platform and support existing customers with day‑to‑day technical queries and system configuration issues. If unable to support customers directly, you will refer to 2nd line technical developers for resolution, but importantly it will be you who resolves these issues and liaises back to the customer. You will work as part of a small team of other support professionals as well as technical account managers.
Duties and Responsibilities
- Deal with day‑to‑day support and technical queries from customers.
- Manage systematically elements of the system to ensure that it is functioning correctly and as expected by the customer.
- Configure the system for new customers to enable them to get started with the platform.
- Manage and support system integrations and troubleshoot integration failures to ensure optimum performance.
- Support the testing of new releases and products to ensure they work efficiently and correctly.
- Review the suite of products during everyday work and offer suggestions for improvements and enhancements.
- Respond to enhancement opportunities with customers that are chargeable.
- Support in other areas of the business when called upon.
- Ability to work remotely if necessary and with minimal supervision.
Attitude and Skills
- Ability to quickly learn new skills or systems and apply them to good effect in everyday work.
- Ability to proactively identify reoccurring issues and work independently or with teams to put in appropriate long‑term fixes.
- Good communication skills with customers and ability to build valued relationships.
- Strong prioritisation and ability to balance conflicting demands.
- Ability to work as part of a team as well as independently.
- Good time management skills.
- Drive and determination to succeed.
Technical Skills and Knowledge
- Familiarity with cloud technologies.
- Keenness to work in an IT environment.
Desired
- Qualification(s) in IT.
- Previous customer support experience.
Knowledge & Experience
- Essential: GCSE Grade C or above in Maths and English.
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
Technical Support Apprentice in Warminster employer: The ITP
Join our dynamic team in London as an Apprentice in the Innovation Lab, where you'll kick-start your career in a supportive environment that values growth and collaboration. With flexible working hours, extensive mentorship, and opportunities for further development, we empower you to thrive while making a meaningful impact in the ever-evolving tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Apprentice in Warminster
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what The ITP values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges The ITP might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at The ITP!
✨Direct Apply to The ITP
Let's not forget to apply directly through the The ITP website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Apprentice in Warminster
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The ITP.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at The ITP. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at The ITP
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
