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- Tasks: Provide first line IT support and resolve hardware/software incidents.
- Company: Join Virtua UK Ltd, a leader in telecoms infrastructure services.
- Benefits: Full training, career development, and a dynamic work environment.
- Other info: Be part of a supportive team in a fast-paced setting.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: No prior experience needed; just a passion for tech and problem-solving.
The predicted salary is between 25000 - 32000 £ per year.
Oxford, United Kingdom | Posted on 01/30/2026
Virtua UK Ltd is a leading provider of infrastructure services to the telecoms and wireless industries. We are looking to recruit an IT Technician to our team. Full training and career development will be provided.
Job Overview
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide first line support for all staff at Virtua. IT Support staff work in a dynamic, fast‑paced environment which provides services over the phone, through e‑mail, in person (for walk‑in customers) and self‑service.
Responsibilities and Duties
- Diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and a range of software applications.
- Assist all users with any logged IT related incident when called upon.
- Take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
- Accurately record, update and document requests.
- Capture equipment requirements and accurately record/update asset tracking via asset register.
- Install and configure new IT equipment.
- Resolve incidents and upgrade different types of software and hardware.
- Resolve incidents with printers, copiers and scanners.
- Maintain a first‑class level of customer service ensuring that all staff are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non‑technical colleagues at all levels in the organisation.
- Be a highly motivated team player with the skills and ability to manage changing priorities.
- Create, maintain and publish relevant support documentation to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self‑sufficient.
Entry Level - IT Technician in Oxford employer: The ITP
Contact Detail:
The ITP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level - IT Technician in Oxford
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars to connect with industry folks. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you nail those tricky questions. Remember, confidence is key!
✨Tip Number 3
Show off your skills! Create a portfolio or GitHub account showcasing your projects and troubleshooting successes. This gives potential employers a taste of what you can do.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Entry Level - IT Technician in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight any relevant experience or skills you have, especially in diagnosing and resolving software and hardware issues. We want to see how you can contribute to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can provide first-class customer service. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills: Since you'll be dealing with both technical and non-technical colleagues, it's important to showcase your communication skills. In your application, mention any experiences where you've successfully explained complex tech stuff to non-techies. We value clear communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at The ITP
✨Know Your Tech Basics
Brush up on your knowledge of both Windows and Mac operating systems, as well as common software applications. Being able to discuss how you would diagnose and resolve typical IT issues will show that you're ready for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with staff, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively with both technical and non-technical colleagues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've had to troubleshoot an issue. Be ready to explain your thought process and how you arrived at a solution. This will demonstrate your analytical skills and your ability to take ownership of problems.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and the types of incidents you might encounter. This shows your genuine interest in the role and helps you assess if it's the right fit for you.