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- Tasks: Provide first-line IT support and resolve software/hardware incidents.
- Company: Join Virtua UK Ltd, a leader in telecom infrastructure services.
- Benefits: Full training, career development, and a dynamic work environment.
- Why this job: Kickstart your IT career with hands-on experience and growth opportunities.
- Qualifications: No prior experience needed; just a passion for technology and problem-solving.
- Other info: Be part of a supportive team in a fast-paced setting.
The predicted salary is between 28800 - 48000 £ per year.
Virtua UK Ltd is a leading provider of infrastructure services to the telecoms and wireless industries. We are looking to recruit an IT Technician to our team. Full training and career development will be provided.
The IT Service Desk is the central point of contact for all IT related incidents and service requests. The role of the Desktop Support Technician is to provide first line support for all staff at Virtua. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, in person (for walk-in customers) and self-service.
Responsibilities and Duties:
- To diagnose and resolve software and hardware incidents, including operating systems (Windows and Mac) and across a range of software applications.
- To assist all our users with any logged IT related incident when called upon.
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible, escalating incidents to other support teams where necessary.
- To accurately record, update and document requests.
- Capturing equipment requirements and accurately recording/updating asset tracking via asset register.
- To install and configure new IT equipment.
- To resolve incidents and upgrade different types of software and hardware.
- To resolve incidents with printers, copiers and scanners.
- To maintain a first-class level of customer service ensuring that all staff are treated efficiently and in an appropriate manner.
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organisation.
- To be a highly motivated team player with the skills and ability to manage changing priorities.
- To create, maintain and publish relevant support documentation to assist all staff/students in the quick resolution of their incidents and service requests and enable users to become more self-sufficient.
Job Type: Full-time
Entry Level employer: The ITP
Contact Detail:
The ITP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars. Chat with people in the telecoms and IT sectors; you never know who might have a lead on an entry-level position.
✨Tip Number 2
Practice your interview skills! Mock interviews can help us nail down our responses to common questions. Get a friend to throw some tricky ones at you, so you're ready for anything that comes your way.
✨Tip Number 3
Show off your passion for tech! When you get the chance to chat with potential employers, share your enthusiasm for IT and how you keep up with the latest trends. It’ll make you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team. Plus, it shows you’re genuinely interested in working with us at Virtua UK Ltd.
We think you need these skills to ace Entry Level
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Technician role. Highlight any relevant experience or skills, even if they’re from your studies or personal projects. We want to see how you can fit into our dynamic team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Let us know why you’re excited about joining Virtua and how you can contribute to our IT Service Desk.
Show Off Your Communication Skills: Since this role involves a lot of interaction with users, make sure to demonstrate your communication skills in your application. Whether it's through clear writing or examples of past experiences, we want to see that you can connect with both technical and non-technical folks.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Virtua!
How to prepare for a job interview at The ITP
✨Know Your Tech Basics
Brush up on your knowledge of both Windows and Mac operating systems, as well as common software applications. Being able to discuss how you would troubleshoot issues or assist users will show that you're ready for the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with staff, be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to communicate effectively with both technical and non-technical colleagues.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've diagnosed and resolved IT issues. Be ready to explain your thought process and how you took ownership of problems to find solutions quickly.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, training opportunities, and the types of incidents you might encounter. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
