At a Glance
- Tasks: Lead the floor, coach your team, and enhance guest experiences.
- Company: The Italian Greyhound, a vibrant neighbourhood bar and dining room in Marylebone.
- Benefits: Dining discounts, team incentives, staff meals, and early access to wages.
- Other info: Join a supportive team with opportunities for career advancement.
- Why this job: Grow your management skills in a dynamic hospitality environment.
- Qualifications: Experience in restaurant management and a passion for guest service.
The predicted salary is between 25000 - 30000 £ per year.
The Italian Greyhound has been a Marylebone fixture for ten years. It’s a neighbourhood bar and dining room with a lot going on: Aperitivo hour, a busy lunch trade, long evenings, private dining in the Garden Room, and a terrace that fills up the moment the sun appears. The crowd is as varied as the city: regulars who know the team by name, corporates booking the private room, visitors ticking off a London recommendation, and people who just walked in on a whim. The food is modern Italian. The service should feel the same; confident, warm, and a little effortless. Not stiff, not casual. We care a lot about the experience we create, and this hire is central to raising it.
THE ROLE
This is a Floor Manager position, but it’s also a development opportunity for the right person. You’ll be a key figure in our front-of-house team; visible during service, close to guests, and importantly, building the confidence and capability of the people around you. We want someone who makes the whole floor better by being on it. That means reading a service, spotting where someone needs a steer, and giving it, in the moment, without fuss. You’re not above getting stuck in when the floor needs it, and you wouldn’t want to be. It also means bringing ideas, noticing what isn’t working, and saying so. You’ll work closely with the senior management team and have real input into how service evolves at the restaurant. For the right candidate, this is a role you can genuinely grow into.
WHAT YOU’LL BE DOING
- Leading the floor through service; setting the pace, maintaining the standard, and keeping your team focused and confident.
- Running briefings that actually land; clear, motivating, and relevant to the shift ahead.
- Coaching team members in real time; noticing what needs improving and addressing it in a way that builds people up rather than knocks them down.
- Building genuine relationships with our regulars and guests, especially in the main dining room and private events through the Garden Room.
- Supporting the planning and execution of private dining and events, from corporate dinners to celebrations.
- Feeding back to the management team on what’s working, what isn’t, and what could be better; we want to hear it.
WHAT WE’RE LOOKING FOR
- Someone who is genuinely drawn to hospitality; the guest experience matters to you, not just the operation.
- Experience in a management role within a quality restaurant or bar environment.
- You’ve held responsibility for a floor and a team before.
- A natural communicator who can adapt their approach; whether that’s a quiet word with a team member mid-service or handling a guest complaint with composure.
- The kind of leader who makes people better. Coaching and developing others is something you find energising, not draining.
- Composure under pressure and good instincts when a service needs redirecting.
- Ambition. You’re early in your management career and you want to develop; that’s exactly the shape of person this role suits.
WHAT’S IN IT FOR YOU
- Real exposure across an independent group; The Italian Greyhound is part of a wider portfolio of restaurants and bars, and there’s opportunity to grow with it.
- Dining discounts across all our venues.
- Team incentives and trips; we celebrate properly when things go well.
- Staff meals and refreshments on shift.
- Early access to earned wages via Stream.
- A staff referral programme; bring people you rate.
Floor Manager in City of Westminster employer: The Italian Greyhound
The Italian Greyhound is an exceptional employer, offering a vibrant work culture in the heart of Marylebone, where you can thrive in a dynamic environment that values both guest experience and team development. As a Floor Manager, you'll have the opportunity to grow your career within a supportive independent group, enjoy dining discounts, participate in team incentives, and benefit from early access to earned wages, all while being part of a close-knit team that celebrates success together.
StudySmarter Expert Advice🤫
We think this is how you could land Floor Manager in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Italian Greyhound. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Italian Greyhound
Don't be shy about reaching out to The Italian Greyhound directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Floor Manager in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Italian Greyhound and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Italian Greyhound
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
