At a Glance
- Tasks: Provide first-line IT support and maintain smooth operations at UKSA.
- Company: Join UKSA, a leading sailing charity transforming lives through education and training.
- Benefits: Gain an industry-recognised qualification while earning and learning in a supportive environment.
- Other info: Dynamic workplace with opportunities for personal and professional growth.
- Why this job: Kickstart your ICT career with hands-on experience and mentorship from industry experts.
- Qualifications: Clear communication skills and a willingness to learn are essential.
The predicted salary is between 18500 - 25000 € per year.
Here at The Isle of Wight College, we’re proud to partner with a wide network of dynamic employers across a diverse mix of industries. A fantastic opportunity has arisen to work as an ICT Apprentice for UKSA. For almost 40 years UKSA has been delivering life‑changing experiences, education and training programmes to thousands of students. Our team of experts, mentors, and educators provide training, welfare, and mentoring of the highest standards, helping young people to reach their true potential.
As a leading sailing charity, UKSA aims to remove both financial and social barriers to enable students from any background to access our programmes by providing funding for those who need it. Rather excitingly, UKSA are now looking to recruit an ICT apprentice to support their vision by strengthening their internal IT capacity. This apprenticeship offers a great opportunity to start a career in ICT while gaining an industry recognised qualification.
Overview of the role
As an ICT Apprentice you will provide first‑line technical support across UKSA, helping to maintain smooth day‑to‑day operation of systems, hardware, networks, and digital services. This apprenticeship offers hands‑on exposure to a modern IT environment, working alongside the IT Manager, Digital Partner/Systems Analyst, and Managed Service Provider, to support staff, improve user experience, and develop skills across core technical areas. Full training will be provided for you to:
- Respond to staff IT support requests and resolve routine technical issues.
- Troubleshoot software problems, connectivity issues, login/access challenges, and basic hardware faults.
- Assist with general system maintenance and routine updates.
- Prepare and configure equipment for staff, including laptops, mobile devices, and peripherals.
- Support asset inventory management and equipment audits.
- Help with data‑related tasks, such as organising files, assisting with SharePoint or cloud storage housekeeping, or updating documentation.
- Support rollout of new software tools, applications, or processes.
- Assist with ongoing digital improvement activities (system upgrades, user‑training resources, onboarding materials).
- Contribute to internal documentation, user guides, and knowledge‑base updates.
Essential Skills and Qualities
- Clear communication skills and a helpful, customer‑focused approach.
- Willingness to learn and follow instructions.
- Basic troubleshooting capability for simple IT issues.
- Good organisational skills and ability to manage competing small tasks.
- Professional, positive, and supportive attitude.
- Respectful and inclusive behaviour aligned with UKSA’s Equality, Diversity.
ICT Apprentice - UKSA Cowes employer: The Isle of Wight College
At UKSA, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. As an ICT Apprentice, you will benefit from hands-on training in a dynamic environment, with opportunities for personal and professional growth while contributing to our mission of making education accessible to all. Our commitment to removing barriers ensures that you will be part of a team dedicated to empowering young people, making this role not just a job, but a meaningful career path.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Apprentice - UKSA Cowes
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings or be willing to refer you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand UKSA's mission and values, and think about how your skills can contribute to their goals. This will help you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your technical skills! Since this is an ICT apprenticeship, brush up on your troubleshooting abilities and get familiar with common software and hardware issues. Being able to demonstrate your knowledge can really impress during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace ICT Apprentice - UKSA Cowes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the ICT Apprentice role. We want to see your passion for IT and how you can contribute to UKSA's mission!
Show Off Your Communication Skills:Since clear communication is key in this role, don’t forget to showcase your ability to explain technical issues simply. We love seeing candidates who can connect with others and provide a customer-focused approach.
Be Yourself:Let your personality shine through! We’re looking for someone with a positive attitude and a willingness to learn. Share your enthusiasm for technology and how you’ve tackled challenges in the past.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at The Isle of Wight College
✨Know Your Stuff
Make sure you brush up on basic IT concepts and troubleshooting techniques. Familiarise yourself with common software issues and hardware problems, as you'll likely be asked how you would handle these situations during the interview.
✨Show Your Customer Service Skills
Since this role involves providing support to staff, it's crucial to demonstrate your communication skills. Think of examples where you've helped someone solve a problem or provided excellent service, and be ready to share those stories.
✨Be Ready to Learn
Express your eagerness to learn and grow in the ICT field. UKSA values a willingness to follow instructions and develop skills, so highlight any past experiences where you've successfully picked up new skills or adapted to new environments.
✨Organise Your Thoughts
With multiple tasks to juggle in this role, show that you can manage competing priorities. Prepare to discuss how you stay organised and keep track of tasks, perhaps by sharing a method or tool you use to stay on top of your workload.
