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- Tasks: Provide first-line technical support and resolve user incidents with professionalism.
- Company: Join The Investigo Group, a dynamic coalition of cutting-edge tech firms.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Be the face of IT support and make a real impact in a collaborative environment.
- Qualifications: Strong communication skills and a passion for technology.
- Other info: Diversity and inclusion are at our core; every voice matters here.
The predicted salary is between 36000 - 60000 £ per year.
Role: Systems Support Engineer
Location: Hybrid - Liverpool, Merseyside (3 days a week on site following probation)
Job Type: Full-time, Permanent (37.5 hours)
Salary: Competitive, based on experience + benefits + package
Security Clearance Requirements: Please note that holding a current Security Clearance is not essential at the time of application, but eligibility is required. This role requires the successful candidate to be eligible for Security Check (SC) clearance.
Come and be a part of The Investigo Group (TIG), a dynamic coalition of cutting-edge tech firms specialising in Platform, Software, Data, AI and other bleeding-edge technology solutions. The group is multi-functional with a large portfolio of B2B products and services.
Diversity, Equity, and Inclusion (DEI) are at the heart of The Investigo Group (TIG). We’re dedicated to creating a workplace where people from all backgrounds are not only welcome but empowered to excel. We actively seek diverse talent, promote fairness, and foster an inclusive environment where every voice matters, driving innovation and progress in our dynamic tech community.
As a Systems Support Engineer, you’ll be the first point of contact for our users, ensuring every interaction is handled with professionalism and care. You’ll resolve incidents, fulfil service requests, manage user accounts, and contribute to continuous improvement, all while applying ITIL 4 best practices to deliver exceptional value and customer experience.
- Be the face of IT support: Provide first-line technical assistance via phone, email, and remote tools, delivering outstanding customer service.
- Deliver against SLAs: Work within agreed service levels, proactively communicate risks, and escalate when necessary.
Systems Support Engineer (Hiring Immediately) in Liverpool employer: The Investigo Group
Contact Detail:
The Investigo Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Support Engineer (Hiring Immediately) in Liverpool
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for Systems Support Engineers and practice your answers. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got any relevant projects or experiences, be ready to discuss them in detail. We love seeing how you’ve tackled challenges and what you’ve learned along the way.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team at The Investigo Group.
We think you need these skills to ace Systems Support Engineer (Hiring Immediately) in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Systems Support Engineer role. Highlight relevant experience and skills that match the job description, especially around ITIL 4 practices and customer service.
Craft a Compelling Cover Letter: Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've provided first-line technical support and resolved incidents in previous positions.
Showcase Your Soft Skills: Don’t forget to highlight your soft skills! As the face of IT support, we want to see how you handle communication, teamwork, and problem-solving in your application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at The Investigo Group
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the Systems Support Engineer role. Familiarise yourself with ITIL 4 best practices, as well as any specific tools or platforms mentioned in the job description. Being able to discuss your experience with these technologies will show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
As the first point of contact for users, it's crucial to demonstrate your ability to provide outstanding customer service. Prepare examples from your past experiences where you've resolved issues or improved user satisfaction. This will highlight your commitment to delivering exceptional value and a great customer experience.
✨Understand the Company Culture
Research The Investigo Group and its commitment to diversity, equity, and inclusion. Be ready to discuss how you can contribute to this culture and why it matters to you. Showing that you align with their values will make you a more attractive candidate.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and company goals. This not only shows your interest but also helps you gauge if the company is the right fit for you. Think about what you want to know regarding their approach to continuous improvement and user-centric solutions.