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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and provide local insights for an unforgettable experience.
- Company: Join The iNUA Hotel Collection, known for exceptional service and hospitality.
- Benefits: Enjoy competitive pay, discounts at IHG hotels, enhanced pension, and learning opportunities.
- Why this job: Be part of a dynamic team in a fast-paced environment with growth potential.
- Qualifications: Strong communication skills, problem-solving abilities, and tech-savvy are essential.
- Other info: This is an entry-level, full-time position in Belfast; must be eligible to work in the UK.
Overview
Our hotel voco Belfast an IHG Hotel, part of The iNUA Collection, is looking for a passionate and professional Receptionist to join our team.
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
Day-to-day
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What We Need From You
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
Contract: 32 Hours per week with opportunity for additional hours as required.
Benefits
- Competitive salary and benefits package- your salary will increase after one year’s service to reward your commitment & dedication to us.
- Discounts across IHG Hotels & Resorts- WORLDWIDE, including 50% off Food & Beverage experiences when you stay.
- Enhanced Pension – We match up to 5%.
- Life Assurance
- Company Maternity & Paternity
- Earn IHG Points for Tripadvisor Incentives
- Colleague of the Month/ Annual Value Awards
- Be part of a prestigious hotel collection renowned for exceptional service.
- Access to employee discounts for you, your family and friends.
- Learning and development opportunities- including NVQs
We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family!
The iNUA Collection is an equal opportunities employer. You must be eligible to work in the UK to be considered for this position.
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Receptionist employer: The iNUA Hotel Collection
Contact Detail:
The iNUA Hotel Collection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the IHG brand and its values. Understanding their commitment to exceptional service will help you align your responses during interviews and demonstrate your passion for hospitality.
✨Tip Number 2
Practice your communication skills by engaging in conversations with friends or family. Being able to articulate your thoughts clearly and confidently will be crucial when interacting with guests and handling their requests.
✨Tip Number 3
Research common guest queries and issues that arise in hotel reception roles. Being prepared with solutions or suggestions can showcase your problem-solving abilities and make a great impression during your interview.
✨Tip Number 4
Visit the voco Belfast hotel if possible, or check out online reviews to understand the guest experience. This insight can help you tailor your approach and show genuine interest in contributing to their team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, problem-solving, and tech-savviness, as these are crucial for a Receptionist role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples of how you've successfully handled guest interactions in the past.
Highlight Language Skills: If you have any additional language skills, be sure to mention them. While fluency in the local language is essential, extra languages can set you apart from other candidates.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in a Receptionist role.
How to prepare for a job interview at The iNUA Hotel Collection
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent communication skills during the interview by speaking clearly and confidently. Share examples of how you've effectively handled guest inquiries or complaints in the past.
✨Highlight Problem-Solving Abilities
The role requires turning issues into opportunities. Prepare to discuss specific situations where you successfully resolved a problem for a customer. This will show your potential employer that you can handle challenges with a positive attitude.
✨Familiarise Yourself with the Hotel
Before the interview, research The iNUA Hotel Collection and its values. Understanding their commitment to exceptional service will help you align your answers with what they are looking for in a candidate.
✨Demonstrate Tech Savviness
Since the job involves managing bookings and payments, be ready to discuss your experience with technology. Mention any relevant software or systems you've used, and express your willingness to learn new tools if necessary.
