At a Glance
- Tasks: Welcome guests with warmth and ensure their stay is unforgettable.
- Company: Join voco Belfast, part of the prestigious IHG Hotel collection.
- Benefits: Competitive salary, discounts at IHG hotels, and enhanced pension.
- Other info: Opportunities for learning and development in a dynamic environment.
- Why this job: Be the first point of contact and create memorable experiences for guests.
- Qualifications: Strong communication skills and a passion for hospitality.
The predicted salary is between 20000 - 25000 £ per year.
Our hotel voco Belfast an IHG Hotel, part of The iNUA Collection is looking for a passionate and professional Receptionist to join our team. First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step ahead of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computer skills
We are proud to offer you industry leading benefits!
- Competitive salary and benefits package - your salary will increase after one year's service to reward your commitment & dedication to us.
- Discounts across IHG Hotels & Resorts - WORLDWIDE, including 50% off Food & Beverage experiences when you stay.
- Enhanced Pension - We match up to 5%.
- Life Assurance
- Company Maternity & Paternity
- Earn IHG Points for Tripadvisor Incentives
- Colleague of the Month/ Annual Value Awards
- Be part of a prestigious hotel collection renowned for exceptional service.
- Access to employee discounts for you, your family and friends.
- Learning and development opportunities - including NVQs
We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family! The iNUA Collection is an equal opportunities employer. You must be eligible to work in the UK to be considered for this position.
Receptionist in Belfast employer: The iNUA Collection
At voco Belfast, an IHG Hotel, we pride ourselves on creating a warm and welcoming environment for both our guests and employees. As part of The iNUA Collection, we offer competitive salaries, extensive benefits including discounts across IHG Hotels & Resorts, and opportunities for personal growth through learning and development programmes. Join us in a vibrant work culture where your contributions are valued, and every day brings the chance to create memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Belfast
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The iNUA Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The iNUA Collection
Don't be shy about reaching out to The iNUA Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist in Belfast
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The iNUA Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The iNUA Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
