Experience Coordinator- London

At The Intern Group we believe in the power of potential. Our purpose is to inspire and encourage individuals to believe in and challenge themselves, discover their passions, and realize their true potential. Our vision is bold: a world where all 8 billion people can achieve their dreams. We are on a mission to make this vision a reality, aiming to welcome over 10,000 participants to our programs annually by 2030. We aim to cultivate a future where international internships are a key component of academic journeys, with many participants supported by our scholarship program. This future will empower a new generation—skilled, globally-minded, and ready to lead with understanding and cooperation. Guided by our core values—people focus, teamwork, continuous learning, and global leadership—The Intern Group has grown from a serendipitous meeting of our Co-Founders in a London pub to becoming the leading provider of international internships, receiving 40,000 applications annually. Join us in shaping the next generation of global leaders.

Part-Time Hours: 10 hours weekly
Fixed Term: Mid May – Mid August
Contractor Location: London, England

The impact you will make:

• Do you love bringing people together and creating memorable experiences? We’re looking for a Part-Time, Seasonal Experience Coordinator to assist our lead coordinator in delivering an exciting and engaging program for international participants in London. In this role, you’ll help manage student engagement, organize cultural events, and ensure participants feel welcome and supported throughout their stay. You’ll handle remote administrative tasks while also hosting fun, in-person events on weekends or weeknights as needed. Your efforts will play a key part in fostering a positive community and gathering feedback to improve the program experience.

Responsibilities:

• Provide Duty of Care: Ensure the well-being of participants, fostering a safe, enjoyable, and supportive experience abroad.
• Plan and Deliver Events: Organise and host cultural, social, and professional events that showcase the best of London and create meaningful connections.
• Gather Feedback: Collect and analyse participant feedback to help us continually improve the program experience.
• Liaise with Partners: Work with local service providers to coordinate activities, logistics, and participant support.
• Support Social Media Content: Capture and share photos or short videos from events, in collaboration with our global marketing team.
• Assist with Customer Support: Help resolve participant questions or concerns promptly and professionally, escalating issues where necessary.
• Contribute to Operations: Assist with administrative and project-based tasks to ensure smooth program delivery.
• Provide Emergency Support: Assist the Lead Coordinator in responding to participant emergencies, ensuring clear communication and swift resolution.

Qualifications:

• Secured Right to Work in UK with the appropriate authorization to be employed.
• Excellent communication and customer service skills—both written and verbal.
• A fun, positive, and engaging personality that makes others feel at ease.
• Creativity in designing events and experiences that appeal to diverse participants.
• Strong social media awareness and an eye for great visuals.
• Cultural sensitivity and the ability to connect with people from all backgrounds.
• Strong knowledge of London, including local attractions, neighbourhoods, and cultural highlights.
• Adaptability and professionalism when handling unexpected challenges.
• The ability to work independently and respond quickly in dynamic environments.

Logistical Requirements:

• This is a remote-first role with regular in-person events and meetups in London.
• You’ll need access to a home office setup and a personal computer for remote work.
• Typical hours: Approximately 10 hours per week, including occasional evenings or weekends depending on event schedules.

Benefits & Perks:

• Competitive salary, based on employee location.
• Continuous learning opportunities.
• Access to the Career Advancement Training course and the Keynote Speaker Series.
• The incredible opportunity to meet new people and network with people from all around the world across a wide range of industries.

The Intern Group is an equal opportunity employer and encourages applicants from diverse backgrounds to apply. We know that statistically women and people of colour are less likely to apply to a position where they do not meet 100% of the qualifications. We encourage you to apply even if this is the case for you.