At a Glance
- Tasks: Lead application support and service governance to ensure top-notch IT services.
- Company: Join a charity dedicated to creating safer structures and supporting vulnerable communities.
- Benefits: Enjoy 25 days leave, health insurance, pension contributions, and professional development.
- Other info: Bright, modern office with a friendly and inclusive workforce.
- Why this job: Make a real impact in a collaborative environment focused on sustainability and inclusion.
- Qualifications: Experience in application support management and service delivery is essential.
The predicted salary is between 41543 - 41543 £ per year.
Applications Support & Service Delivery Manager
Contract: Permanent
Hours: Full-time, 35 hours per week
Salary: £41,543 starting salary p/a, plus excellent benefits package
Location: London, Farringdon, minimum of 4 days on site with occasional out of hours work required.
Are you passionate about delivering exceptional IT services and ensuring business-critical applications perform at their best? We are seeking an experienced Applications Support and Service Delivery Manager to lead our application support and service governance functions.
The Role
As the Institutions Applications Support & Service Delivery Manager, you will oversee application support, service governance, supplier performance, and service transition, ensuring that business-critical applications and supporting services are reliable, secure, and of high quality across the organisation. This is an exciting opportunity for a service-focused leader who thrives on improving user experience, driving operational excellence, and building strong stakeholder relationships in a collaborative and purpose-driven environment.
To be shortlisted for this post, you must have:
- Experience managing application support functions, including incident and problem management.
- Proven experience managing service delivery, application support, or IT service management teams.
- Experience managing suppliers, MSPs, SaaS vendors, including performance management and contract compliance.
- Experience improving service delivery processes, user experience, and service quality.
- Experience in supporting service transitions would be advantageous.
What we can offer you:
- 25 days paid annual leave (rising with service) plus bank holidays and flexi leave
- A pension scheme with up to 9% employer contributions
- Life Insurance
- Private Medical Insurance
- Permanent Health Insurance
- Health Cash Plan
- Employee Assistance Programme
- Season Ticket Loan
- Cycle to Work Scheme
- Continuous Professional Development
- Salary Progression
Working Conditions:
We are based on the edge of the city, our office is bright, modern and open plan. We are an inclusive and friendly workforce.
Additional information:
If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact us as soon as possible to discuss your needs.
Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview.
Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.
The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.
If you feel you have the skills, experience, and expertise we're looking for and if this post sounds like the challenge you are seeking, please apply via the button shown.
Application Support & Service Delivery Manager in London employer: The Institution of Structural Engineers
As an IT Operations Engineer at IStructE, you will join a passionate team dedicated to creating safer structures and supporting vulnerable communities worldwide. With a strong commitment to inclusion and professional development, we offer a vibrant work culture in our modern London office, alongside generous benefits such as 25 days of annual leave, a robust pension scheme, and opportunities for continuous learning. This role not only allows you to tackle complex technical challenges but also aligns with a mission that makes a meaningful impact on society and the environment.
Contact Details:
The Institution of Structural Engineers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Application Support & Service Delivery Manager in London
✨Join the IT Consultancy Buzz
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We think you need these skills to ace Application Support & Service Delivery Manager in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at The Institution of Structural Engineers.
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
