Front of House & Venue Coordinator in City of London

Do you thrive in a busy front-of-house environment and are passionate about delivering exceptional customer service? Then this is the role for you!

IStructE is a charity and the professional body for structural engineers. We have a global membership who have designed many of the world's iconic structures, as well as many of the buildings and bridges we take almost for granted in our daily lives. Creating safer structures for the benefit of the public is at the heart of our remit, and this includes environmental sustainability with structural engineers and the Institution at the heart of the impact construction has on natural resources and climate change.

We are passionate about inclusion and work hard to help those with talent, irrespective of background, to find and develop a route into the profession. Many of our members work to support the world's most vulnerable communities, especially those living in places prone to natural hazards such as earthquakes and extreme flooding.

If working as part of a staff team of about 80 people and alongside many of our members to address these issues appeals to you, then we would love to hear from you.

The Role: As our Front of House and Venue Coordinator, you will be the first point of contact for all visitors, callers and staff, setting the tone for a professional, welcoming and customer-focused experience. You will be working collaboratively across the organisation, managing meeting room bookings and supporting events, coordinating hospitality and maintaining high standards of room and catering presentation.

To be shortlisted for this post, you must have:

• Excellent interpersonal skills with the ability to understand the needs of visitors and staff.
• Excellent customer service skills, in person, via email and telephone.
• Experience taking and handling meeting room bookings, including organising equipment, catering and hospitality.

Experience in a similar professional front-of-house, hospitality and catering environment would be advantageous.

What we can offer you:

• 25 days paid annual leave (rising with service) plus bank holidays and flexi leave
• A pension scheme with up to 9% employer contributions
• Life Insurance
• Private Medical Insurance
• Permanent Health Insurance
• Health Cash Plan
• Employee Assistance Programme
• Season Ticket Loan
• Cycle to Work Scheme
• Continuous Professional Development
• Salary Progression

Working Conditions: We are based on the edge of the city, and our office is bright, modern and open plan. We are an inclusive and friendly workforce.

Additional information: For more information, including a full job description and candidate privacy policy, visit our website. If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact us as soon as possible to discuss your needs.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt, and shortlisted candidates are contacted to invite to an interview.

Applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered. The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise we're looking for and if this post sounds like the challenge you are seeking, please apply via the button shown.