At a Glance
- Tasks: Lead a dynamic team, ensuring exceptional customer service and operational excellence.
- Company: Join a global leader in admin services with a commitment to diversity and inclusion.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounts on tech and gym memberships.
- Other info: Great career development opportunities in a vibrant and inclusive workplace.
- Why this job: Make a real impact by coaching and developing your team in a supportive environment.
- Qualifications: Previous experience in a leadership role and strong communication skills are essential.
The predicted salary is between 36000 - 36000 £ per year.
The Multi Services Team Leader will work with the Admin Support Manager to support the Williams Lea admin service by providing exceptional customer service during every interaction with the client, proactively demonstrating and living the company values and behaviours. This role is designed to ensure the Multi Services Team Leader and their direct reports are providing an industry leading service with exceptional standards to the client and the office standards are regularly met. The Team Leader is accountable for maintaining the day to day running of the office and is responsible to ensure health and safety policies and procedures are upheld. The Team Leader will act as a ‘coach’ and assist in the development of the staff by helping employees look for opportunities to develop and succeed in their roles. Like all effective coaches the team leader is required to motivate, advise, give feedback, be supportive and provide strategic direction to the team.
Key responsibilities
- Customer and client management
- Work with the Admin Support Manager by developing and maintaining excellent customer relations
- Foster a customer service environment and ensure that all processes reflect this
- Work with the Business Services Manager and Admin Support Manager to seek out opportunities to improve the service, add value and develop proposals for additional Williams Lea services
- Collate data and assist the Admin Support Manager in the production of management and monthly reports
- Staff management
- Directly supervise the floor support/multi-service team, tracking all aspects of performance, and giving regular feedback to the Admin Support Manager
- Complete monthly 1-2-1 meetings with all direct reports, including review of dashboards, training plans and performance feedback
- Responsible for managing team rotas, ensuring holidays and any sickness are sufficiently covered
- Participate and lead team training to ensure that staff are given the skills needed to successfully carry out their roles
- Monitor the performance of the floor support/multi-service team and provide feedback or advice on any areas which require improvement
- Ensure that floor support/multi-service assistants provide good customer communication and promote an environment which strives to provide service excellence
- Operations
- Liaise with the Williams Lea Talent Acquisition Team by carrying out elements of the recruitment process. Inducting, training, and developing all Williams Lea admin support staff
- Manage a structured and efficient workflow for all service areas within your remit
- Report problems to the Admin Support Manager and resolve without impact on service
- Ensure that best practices and SOPs are adhered to
- Ensure that housekeeping on equipment and client floors are regularly checked and that equipment is properly operated and maintained
- Ensure stationery, facilities and other equipment are properly utilised and maintained
- Actively participate in all on site health and safety audits, assessments and oversee compliance as required
- Ensure operations reflect the initiatives set by the firm (sustainability and paper-lite etc.)
- Adhere to and implement all corporate policies and standards and ensure your team also adhere to them
- Monitor services and ensure that agreed services levels are maintained and exceeded where possible
- Utilise appropriate reports and forms for all work
- Ensure that all service levels agreed with the client as part of the contract service delivery are achieved and continuously improved
- Regularly review services to ensure continuous improvement of their delivery
- Participate in site projects or other adhoc requests as assigned by the Admin Support Manager or Business Services Manager
- Undertake other duties as assigned by the client, Williams Lea, Admin Support Manager or Head of Admin Support
Personal attributes
- Previous experience in a Team Leader or People Management role is essential
- Well presented, with excellent communication skills
- Ability to lead by example
- Strong on customer focus
- Capable of taking initiative and developing solutions
- Flexible and enthusiastic
- Able to problem solve and deliver under pressure
- Attention to detail, ability to retain high concentration levels for extended periods of time
Rewards and Benefits
We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being, we offer a comprehensive benefits package, including but not limited to:
- 25 days holiday, plus bank holidays (pro-rata for part time roles)
- Salary sacrifice schemes, retail vouchers – including our TechScheme which can be used on a range of gadgets such as Smart TV’s, laptops and computers or household appliances.
- Life Assurance
- Private Medical Insurance
- Dental Insurance
- Health Assessments
- Cycle-to-work scheme
- Discounted gym memberships
- Referral Scheme
You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable, challenging and rewarding career with future career development prospects!
Equality and Diversity
The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (which includes colour, nationality and ethnic or national origins), religion or belief, sex or sexual orientation (each of these being a “protected characteristic” in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness, fairness and transparency.
If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at careersatWL@williamslea.com (we do not accept applications to this email address).
Multi Services Assistant Team Leader employer: The Institute of Legal Secretaries and PAs
At Williams Lea, we pride ourselves on being an exceptional employer that fosters a supportive and dynamic work environment. As a Multi Services Assistant Team Leader, you will benefit from a comprehensive rewards package, including generous holiday allowances and health benefits, while also having the opportunity to develop your leadership skills in a diverse and inclusive culture. Join us in delivering outstanding service and enjoy a fulfilling career with ample growth opportunities in a global organisation committed to your success.
Contact Details:
The Institute of Legal Secretaries and PAs Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Multi Services Assistant Team Leader
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Williams Lea. Check out their values and behaviours, and think about how you can demonstrate that you align with them during your chat.
✨Tip Number 2
Practice your customer service scenarios! As a Multi Services Assistant Team Leader, you'll need to show off your exceptional customer service skills. Think of examples from your past experiences where you've gone above and beyond for clients.
✨Tip Number 3
Show off your leadership skills! Be ready to discuss how you've motivated and developed your team in previous roles. Use specific examples to illustrate how you’ve helped others succeed and improved team performance.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you understand how you can contribute to the team’s success.
We think you need these skills to ace Multi Services Assistant Team Leader
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in team leadership and customer service. We want to see how your skills align with the role of Multi Services Assistant Team Leader!
Show Off Your Coaching Skills:Since this role involves coaching and developing staff, share specific examples of how you've motivated and supported your team in the past. We love to see real-life stories that demonstrate your leadership style!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your achievements and experiences.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Institute of Legal Secretaries and PAs
✨Know the Company Values
Before your interview, take some time to research Williams Lea and understand their core values and behaviours. This will help you demonstrate how you can embody these values in your role as a Multi Services Assistant Team Leader.
✨Prepare for Customer Service Scenarios
Since this role heavily focuses on exceptional customer service, think of specific examples from your past experiences where you've successfully handled customer interactions. Be ready to discuss how you fostered a customer service environment and resolved any issues.
✨Showcase Your Leadership Skills
As a potential team leader, it's crucial to highlight your previous experience in people management. Prepare to discuss how you've motivated and developed your team in the past, and be ready to share your approach to giving constructive feedback.
✨Understand Health and Safety Protocols
Familiarise yourself with health and safety policies relevant to office environments. Be prepared to discuss how you would ensure compliance and promote a safe working atmosphere for your team and clients.
