Student Experience Coordinator (Edinburgh, Scotland)

Overview

Student Experience Coordinator

Are you a life-long learner who wants to help others grow through global experiences?

Do you thrive in mission-driven environments and enjoy supporting students on their personal, academic, and intercultural journeys?

If so, we invite you to join our global community at IFSA!

We are looking for an individual to support IFSA’s programmes throughout Scotland. As a student experience coordinator, you will provide academic and cultural support for undergraduate students, organize co-curricular activities, and contribute to overall operations. You’ll collaborate with local and international teams across Europe, Global Health & Safety, Programme Operations, Academic Programmes, and Student Engagement.

IFSA (Institute for Study Abroad) is a US-based nonprofit organization that creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world-class support, IFSA delivers future-focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programs.

Learn more about IFSA at https://www.ifsa-butler.org/

Responsibilities

• Collation and presentation of pre-arrival student webinars
• Assistance with welfare check-ins
• Coordinate and support excursions, co-curricular activities, orientations and other events as needed
• Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
• Monitor students\\\’ integration and well-being through regular communication and campus visits
• Support academic management of programmes, including the course registration process, appreciative advising, and student learning plan consultations
• Support the planning and delivery of custom programmes
• Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation
• Initial point of contact for general student inquiries
• Duties assigned by Director, Scotland Programme to assist with student services and Scotland operations
• Other duties and projects, as assigned, that may include opportunities to contribute to other IFSA site operations via remote work; opportunities to work with Student Engagement on pre-arrival student advising; opportunities to work with Institutional Engagement to develop institutional partner relationships

Qualifications

• 1-2 years of work experience in sectors such as higher education, tourism, event planning, or hospitality
• Strong time management, planning and organisational skills, with the ability to work independently to execute time-sensitive tasks and duties successfully
• Strong attention to detail in creating internal and external documents and in managing programme and administrative data
• Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce
• Ability to cultivate and model practices and behaviours that reflect IFSA’s organisational commitments of inclusive excellence, intercultural agility, individualized learning and enduring impact
• Proven ability to work well in a team and to engage effectively with colleagues across an organization
• Ability to engage with and support students with diverse lived experiences including students of colour, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students
• Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
• An ability to respond calmly and professionally to emergency situations
• General knowledge of university system, higher education and student life in the UK a plus
• Undergraduate degree is preferred
• Legal right to work in Scotland

Work Environment

• Working on a computer, placing phone/video calls
• Required to navigate and travel to and around IFSA site cities and for events, excursions, and site visits, potentially outdoors in the heat or cold
• Occasional travel around the local city and programme locations out with is required
• Occasional physical activities such as arranging chairs/tables in conference room settings
• Ability to attend occasional meetings outside of local business hours, due to the global nature of our operation

To Apply

To apply, please submit your cover letter and CV for this position via IFSA’s career page: https://www.ifsa-butler.org/connect-with-us/ifsa-job-openings/

In your cover letter, offer a compelling “Why” statement as to your suitability to the role using the job responsibilities and organizational commitments as a framework.

Review of applications will take place in early October, and the position will remain open until filled.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.