Industry Partner and Academic Ops Specialist

• Industry Partner and Academic Operations Specialist
• Contract

Type: Full Time / Permanent; Salary: 32k-35k GBP; Benefits: Pension Contribution, Flexible work arrangements and an appreciation for work/life balance; Location: London, England; Reports to: Academic Programmes Manager, England and Wales.

Position Overview

We are looking for an individual to support IFSA’s programs in England and Wales.

The Industry Partner and Academic Operations Specialist provides specialised support for students on IFSA’s Centre-based programmes.

The postholder works with the Academic Programmes Manager to facilitate the delivery of IFSA’s flagship Career Accelerator programmes in London in the Biosciences and Health Sciences.

The role coordinates between Leadership Course faculty, students and industry partners to deliver Challenge Projects – the core component of the Career Accelerator programmes, allowing groups of students a unique opportunity to address real‑world problems by fulfilling a brief from their allocated industry partner.

The role involves fostering effective teamwork, promoting inclusive leadership, encouraging reflective practice and facilitating clear communication between students and industry partners.

The role is also integral to the student academic experience, ensuring the highest quality and student learning.

The postholder monitors attendance, manages Canvas administration, course registrations and cocurricular activities and supports IFSA faculty.

The postholder works closely with the Operations Team, Student Experience team and the Director.

• In This Position, Your Responsibilities Will Include
• Work with students in teams of three to five to ensure successful completion of the Challenge Project.
• Mentor students throughout their projects, providing guidance on professional skills and technical aspects.
• Liaise with industry partner organisations to ensure clear communication, expectations and a smooth workflow.
• Plan and execute events related to Challenge Project deliverables, including kick‑off, update, and final viva voce conference‑style presentations.
• Collect student stories/testimonies/photos for marketing purposes.
• Facilitate bespoke student networking opportunities with sector professionals.
• Foster effective teamwork, inclusive leadership and reflective practice among Career Accelerator students.
• Coordinate with Student Engagement team on duties related to pre‑arrival tasks for proprietary programme students such as academic orientations, important dates, class offerings, syllabi links, module registrations, etc.
• Work with the Academic Programmes Manager to ensure IFSA’s academic policies and practices are maintained in line with accreditation requirements.
• Serve as a contact for proprietary programme student inquiries concerning academics.
• Execute course registration process on site with students to ensure clear communication of expectations and reduce stress/ambiguity.
• Support academic cases for students in Salesforce.
• Support IFSA faculty with Canvas use and cocurricular arrangements.
• Monitor attendance on proprietary programmes.
• Support Academic Programmes Manager and Director with accreditation inspections and administration.
• Liaise between IFSA faculty and students where needed.
• Assist with arrangements for implementation of academic accommodations where required.
• Review survey responses from student feedback evaluations for proprietary programmes to ensure highest quality of academic experience, in conjunction with the Academic Programmes Manager and Director.
• Liaise with Student Experience Team to provide a joined‑up approach to student support on the proprietary programmes.

Requirements, Work Experience and Education

• Bachelor’s degree required.
• Familiarity with Life Sciences industry strongly desired.
• Excellent communication and interpersonal skills.
• Strong time management and planning skills, with ability to work independently to execute time‑sensitive tasks.
• Strong attention to detail in creating internal and external documents and managing programme and administrative data.
• Strong digital competencies, including ability to engage with multiple systems and Salesforce.
• Knowledge of Microsoft Office systems including Power Point, Word, Excel, Outlook, required.
• Proven ability to work well in a team.
• Ability to engage with and support students with diverse lived experiences including students of color, students with mental and physical disabilities, first‑generation college students, and LGBTQIA+ students.
• Ability to respond calmly and professionally to emergency situations.
• Experience with Learning Management Systems such as Canvas strongly desired.
• Familiarity with US academic system desired.
• Two years of work experience preferred.
• The legal right to work in the UK required.
• Physical and Work Environment
• Working on a computer, making phone/video calls.
• Required to navigate and travel around the city and for excursions, potentially outdoors in the heat or cold.
• Occasional physical activities such as arranging chairs/tables in classroom settings.

IFSA is an equal opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.

#J-18808-Ljbffr