Custom Program Assistant (London, England)

Custom Programme Assistant

Contract Details

• Full time fixed term until 11 September 2026.
• Salary £26000–28000 per annum (pro rata).
• Hybrid work: some work from home; some at the IFSA Centre in London and programme locations around London and further afield in England.
• Benefits: flexible work arrangements, pension contribution, support for professional development and growth.
• Location: London, England.
• Reports to: Director, England and Wales Programs.

Position Overview

Are you a life‑long learner, curious about the world around you? Are you ready to bring your unique skills to a mission‑driven organisation? Do you enjoy being a part of a student’s journey of personal, academic and intercultural growth? If so, we would love to welcome you to our global community!

IFSA works with universities in the USA to deliver short‑term summer programmes in London for their students. These programmes have diverse academic themes, and IFSA supports visiting faculty in three key areas: health and safety support for students; academic site visits that complement classroom learning; intercultural activities that deepen engagement with the host environment. The Custom Programme Assistant is responsible for logistical, operational, and cultural integration tasks (booking activities, accompanying field trips and site visits), ensuring that all programme activities are well‑organised and that students receive the necessary support during their stay in London. All programmes include day trips and overnight excursions that take place at varying times (including evenings and weekends), which the Custom Programme Assistant is required to support. IFSA provides TOIL for any work outside normal hours.

IFSA (Institute for Study Abroad), a U.S.‑based nonprofit, creates global learning environments to help students gather the critical perspectives, knowledge, and skills essential for future success. With innovative programming and world‑class support, IFSA delivers future‑focused study abroad options in 19 countries and 48 cities around the globe. Our commitments to inclusive excellence, intercultural agility, individualized learning and enduring impact are present in every aspect of our programmes.

Inclusion is a driving passion of our organisation. We are committed to building a community where the thoughts and opinions of all team members are valued and contribute to our collective success, just as we build programmes with the same focus.

In This Position, Your Responsibilities Would Include

Cultural and Social Integration

• Act as an ambassador for IFSA and the country and share enthusiasm for local culture.
• Help students feel welcome and assist with understanding the local culture and environment.
• Support students with practical tasks such as navigating public transport and getting a phone plan if necessary.

Ongoing Programme Support

• Accompany students to activities, events, and excursions, including activities outside of London.
• Ensure classroom spaces are properly equipped.

Incident Management And Reporting

• Manage student incidents through IFSA’s CRM, Salesforce, and liaising with the Custom Programme Coordinator and Director.
• Ensure students have downloaded and registered on the Alert Media App.

Financial Management And Post‑Programme Review

• Document all spending, save receipts, and prepare a spending report.
• Create a post‑programme document outlining what went well and what could be even better.

Emergency Response And Student Welfare

• Attend and review relevant training materials – including Health and Safety 101, Prevent, and Emergency Response.
• Contribute to emergency response and student incident management based on established protocols.

Requirements

• One to two years of work experience.
• Contagious enthusiasm for IFSA’s mission, vision and commitments.
• Sound organisational and project management skills.
• Success in engaging with and supporting students with diverse lived experiences, including students of colour, students with mental and physical disabilities, first‑generation college students, and LGBTQIA+ students.
• An ability to respond calmly and professionally to emergency situations.
• General knowledge of the university system and student life in England.
• The legal right to work in the UK.

Physical and Work Environment

• Working on a computer, placing phone/video calls.
• Required to navigate and travel around the city and for excursions, potentially outdoors in the heat.
• Occasional physical activities such as arranging chairs/tables in conference room settings.
• Some work on the weekend or in the evening, depending on scheduled activities.

IFSA is an equal‑opportunity employer, and our hiring process is inclusive of all genders and gender expressions, races and ethnicities, ages, religions and sexualities as well as veterans and people with disabilities.