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For Companies At a Glance
- Tasks: Manage onsite workplace operations and create a vibrant community atmosphere.
- Company: Join The Instant Group, a leader in flexible workspaces with a dynamic culture.
- Benefits: Competitive salary, career development, and a chance to shape workplace experiences.
- Why this job: Be the heartbeat of a leading healthcare brand's office and drive innovation.
- Qualifications: 3+ years in workplace management and strong leadership skills required.
- Other info: Opportunity to work with global clients and enhance your career in a fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This role is based onsite Monday to Friday.
Job Purpose
Reporting directly to the Instant Account Manager (Client Services), this role is responsible for managing all aspects of onsite workplace operations for a leading consumer healthcare brand, at our client’s London headquarters. You will be the heartbeat of the office—bringing the community together, overseeing all Workplace and Facilities services, managing outsourced suppliers, ensuring client satisfaction, and delivering a seamless workplace experience across 50,000 sqft of prime office space. You will integrate closely with the client while upholding Instant’s values, ensuring commercial and contractual obligations are met, and embodying a “One Team” approach. Supported by a strong team, you will take a leading role in the contract’s success through client engagement, supplier management, escalations, reporting, and health & safety compliance. You will be expected to fully understand client needs, deliver solutions on time and within budget, and drive continuous improvement and innovation.
Key Responsibilities
- Workplace & Community
- Create a welcoming, collaborative workplace and foster strong stakeholder relationships.
- Develop and implement initiatives to enhance community engagement and workplace culture.
- Support events and activities that strengthen the employee journey.
- Facilities & Services Delivery
- Ensure all hard and soft services are delivered to specification, meeting SLAs/KPIs.
- Monitor supplier performance through reviews, audits, and reporting; take corrective action as required.
- Manage superior landlord and third-party relationships, including service charge obligations and attend monthly meetings.
- Oversee café operations (outsourced food & beverage).
- Ensure compliance with health, safety, and regulatory standards.
- Act as Chief Fire Warden and Onsite First Aider.
- Lead, motivate, and support a team of three, including career development planning.
- Manage annual leave, absence, and resource allocation to maintain service delivery.
- Operational & Commercial Management
- Be the first point of contact for escalations and ensure timely resolution.
- Oversee supply chain management and negotiate best-value contracts.
- Track metrics, prepare monthly/quarterly reports, and contribute to business reviews.
- Raise and receipt purchase orders, support financial processes.
- Identify opportunities for workplace improvements and innovation.
- Support office moves, changes, and wider business initiatives.
Qualifications
- 3+ years managing a large, busy workplace with direct team leadership.
- Experience with outsourced supplier management, including food & beverage.
- Knowledge of workplace compliance, documentation, and H&S legislation.
- Experience with P&L oversight desirable.
- Skilled in Microsoft Office and confident in presenting.
- Experience in corporate real estate or large office facilities.
- Comfortable working in a fast-paced, agile, and ambiguous environment.
- Strong communication and relationship-building skills at all levels.
- Organised, proactive, and able to manage multiple priorities.
- Skilled in influencing, challenging, and advising senior stakeholders.
- Natural problem-solver with initiative and resilience.
- Engaging personality with a team-player mindset.
- Passion for delivering excellent customer service and creating a best-in-class workplace.
- Ability to manage to SLAs/KPIs and drive continuous improvement.
- Adaptability to learn new systems and applications.
About The Company
We are The Instant Group, now part of IWG, where work gets smarter—for employees, businesses, and the planet. As the world’s largest flexible workspace provider, we connect over 250,000 organisations with office space, coworking memberships, virtual offices, and meeting rooms. We deliver market-leading data, expert consulting in portfolio strategy, procurement, and sustainability, and empower 20,000+ landlord, operator, and investor partners to capture flex demand and boost asset performance. With global clients like Prudential, Booking.com, Shell, Jaguar Land Rover, GSK, and Hines, our teams operate across virtual and physical offices in London, Paris, New York, Hong Kong, Singapore, Sydney, and beyond. Join a dynamic business named one of the Best Places to Work in Property, and featured in the Sunday Times HSBC International Track 200. Build your career where innovation meets opportunity—and help shape the future of work.
Workplace Manager employer: The Instant Group
Contact Detail:
The Instant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Workplace Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show up and shine! If you get the chance to visit the workplace or attend an interview, make sure to bring your A-game. Dress the part, be friendly, and engage with everyone you meet. First impressions matter, and we want you to leave a lasting one!
✨Tip Number 3
Be proactive! Don’t just wait for job postings to come to you. Reach out directly to companies you admire, like The Instant Group, and express your interest. Sometimes, the best opportunities are created rather than found.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the Workplace Manager position.
We think you need these skills to ace Workplace Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for creating a vibrant workplace shine through. We want to see how you can bring the community together and enhance workplace culture!
Tailor Your Experience: Make sure to highlight your relevant experience in managing workplace operations and supplier relationships. We’re looking for someone who understands the ins and outs of facilities management, so be specific about your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you the perfect fit for this role. Remember, we want to know how you can drive continuous improvement!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with us at StudySmarter.
How to prepare for a job interview at The Instant Group
✨Know Your Workplace Inside Out
Before the interview, make sure you understand the workplace environment and culture of the company. Research their values, recent projects, and how they engage with their community. This will help you demonstrate your alignment with their goals and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Workplace Manager, you'll be leading a team and managing relationships. Prepare examples from your past experiences where you've successfully led a team or managed supplier relationships. Highlight your ability to motivate others and resolve conflicts, as these are key skills for the role.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, such as managing an escalated issue or improving workplace culture. Think through potential scenarios and prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate your thought process and problem-solving abilities.
✨Demonstrate Your Passion for Customer Service
The role requires a strong focus on client satisfaction and delivering a seamless workplace experience. Be ready to discuss how you've gone above and beyond in previous roles to ensure customer satisfaction. Share specific examples that illustrate your commitment to creating a best-in-class workplace.
