At a Glance
- Tasks: Lead user research to enhance government services and influence design.
- Company: Join a forward-thinking team within the Insolvency Service.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a dynamic community focused on user-centred design.
- Why this job: Make a real difference by understanding user needs and improving public services.
- Qualifications: Proven experience in user research and team leadership.
The predicted salary is between 55000 - 65000 € per year.
As a Senior User Researcher, you will lead research activities within a multidisciplinary User Centred Design Team, collaborating across the Insolvency Service to influence and improve the design of our products and services. Senior User Researchers design and carry out research activities with users that help teams develop a deep understanding of the people that use government services and their requirements. As a Senior User Researcher, you will need to be an experienced practitioner who can plan, design, and conduct user research activities.
Responsibilities:
- Conduct user research, and line manage and develop junior user researchers to ensure research practice is high quality, ethical, and safe.
- Build user-centred practices in multi-disciplinary teams using agile and iterative user-centred design methods.
- Effectively communicate user research findings to the team and the wider organisation, to influence delivery.
- Help teams to research inclusively with a wide range of users, including those with additional needs and other hard-to-reach groups.
- Take a dynamic role in the user centred design community, helping develop and improve our practice across the Insolvency Service.
- Help teams build services that apply the Government Service Standard, supporting teams to prepare for service assessments in line with GDS guidelines for building a good service.
- Identify metrics and other data that's available to support user research and use this data to enhance your team's understanding of user needs.
- Lead on planning, designing and preparing a range of user research activities to support the design, development and continuous improvement of our services.
- Plan, design and conduct interviews, workshops and usability testing sessions to support the design and development of digital services.
- Lead the user research process from developing the research methodology and user recruitment scripts through to analysis and user research outputs.
- Create and implement a plan for user research for a project.
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people.
Senior User Researcher in Devon employer: The Insolvency Service
As a Senior User Researcher at the Insolvency Service, you will thrive in a supportive and inclusive work culture that prioritises user-centred design and ethical research practices. With opportunities for professional growth and development, you will collaborate with a multidisciplinary team to make a meaningful impact on government services, ensuring they meet the diverse needs of users. Located within a dynamic environment, the Insolvency Service is committed to fostering an atmosphere where innovation and inclusivity are at the forefront, making it an excellent employer for those seeking rewarding and impactful work.
StudySmarter Expert Advice🤫
We think this is how you could land Senior User Researcher in Devon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the Insolvency Service on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Show off your skills in action! If you have a portfolio of user research projects, make sure to highlight it during interviews. Discussing real examples of your work will demonstrate your expertise and how you can contribute to the team.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle specific user research scenarios or challenges. Practising your responses will help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Senior User Researcher in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in user research and how it aligns with the role. We want to see how your skills can directly impact our multidisciplinary User Centred Design Team.
Showcase Your Research Skills:In your application, emphasise your ability to plan, design, and conduct user research activities. Share specific examples of how you've influenced product design through your findings, as this is key for us at StudySmarter.
Communicate Clearly:When writing your application, be clear and concise. We appreciate straightforward communication, especially when it comes to sharing user research findings. Make it easy for us to see your thought process!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at The Insolvency Service
✨Know Your User Research Inside Out
As a Senior User Researcher, you need to demonstrate your expertise in user research methodologies. Brush up on the latest techniques and be ready to discuss how you've applied them in past projects. This shows that you're not just familiar with the theory but can also implement it effectively.
✨Showcase Your Collaborative Spirit
Collaboration is key in a multidisciplinary team. Be prepared to share examples of how you've worked with designers, developers, and other stakeholders to influence product design. Highlight your ability to communicate findings clearly and how you've helped teams understand user needs.
✨Prepare for Inclusivity Questions
Given the focus on inclusivity, think about how you've engaged with diverse user groups in your previous roles. Be ready to discuss specific strategies you've used to ensure that your research is accessible to all users, including those with additional needs.
✨Demonstrate Your Leadership Skills
As you'll be line managing junior researchers, it's important to convey your leadership style. Share experiences where you've mentored others or led research initiatives. This will show that you can elevate the team's research practice while maintaining high ethical standards.
