At a Glance
- Tasks: Drive customer loyalty through innovative digital product management and data-driven strategies.
- Company: Join Gymshark, a leading fitness brand focused on customer engagement.
- Benefits: Competitive salary, flexible working options, and opportunities for personal growth.
- Other info: Collaborative culture with a focus on innovation and career development.
- Why this job: Make a real impact on customer experiences in a dynamic and fast-paced environment.
- Qualifications: Experience in digital product management and strong communication skills required.
The predicted salary is between 50000 - 65000 £ per year.
Overview
This Product Manager role sits at the heart of Gymshark's Customer & Loyalty function, driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints.
You will own key initiatives that strengthen customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across the Gymshark ecosystem.
- What you\'ll be doing
- Own and execute key parts of the Customer & Loyalty roadmap, prioritising initiatives that improve retention, engagement and customer revenue.
- Work closely with engineers, designers and technical stakeholders to define, shape and deliver product enhancements across web, app and IRL platforms.
- Translate customer, business and operational needs into clear product requirements, epics, and user stories that enable scalable delivery.
- Partner with CRM and Marketing teams to ensure the right product capabilities exist to deliver more relevant, personalised and effective customer communications.
- Collaborate with Data, Analytics and Marketing teams to improve event tracking, KPI measurement and insight generation across customer & loyalty journeys.
- Be comfortable working in agile sprints, supporting squad ceremonies and confidently mapping user journeys and flows.
- Contribute to business cases and prioritisation decisions by combining customer insight, operational understanding, technical feasibility, and commercial impact.
- Communicate roadmap updates, delivery progress, risks and outcomes to stakeholders at multiple levels.
- Manage multiple concurrent product development tracks, ensuring fast execution without sacrificing quality.
- Own and define the AB testing plan, identify suitable test hypotheses and share pre and post analysis with the core squad.
- What you\'ll need
Essential Criteria
- Demonstrable experience in digital or e Commerce product management, with exposure to customer, CRM, loyalty, data, platform or systems-led product areas preferred.
- Strong ability to work with engineering teams on technically complex problems, translating between business context and technical implementation.
- Experience defining and delivering product requirements for both front and backend services, platform capabilities, systems integrations or operationally complex product features.
- Strong understanding of product discovery and delivery in an agile environment, including backlog management, sprint planning, and prioritisation.
- Confident working with APIs, system dependencies, data flows, third-party platforms and integration-based product challenges (eg: Shopify).
- Strong communication skills, with the ability to bring clarity to ambiguity and align cross-functional teams around outcomes and delivery plans.
- Analytical mindset with the ability to use data, customer insight, and operational context to inform product decisions.
- Experience managing multiple product development tracks in a fast-paced environment without losing attention to detail.
- Strong stakeholder management skills, with the confidence to collaborate, challenge constructively and influence decisions across product, technology and business teams.
- Curious and proactive, with a bias for action and a strong sense of accountability.
- Preferred skills & experience
- Experience working in CRM, loyalty, CDP, Mar Tech or customer data environments – specific platform knowledge in Braze, m Particle and Talon One is an advantage.
- Exposure to platforms and tools related to customer engagement, identity, segmentation, consent management, or personalisation.
- Experience in retail, fashion, membership, subscription or ecommerce businesses.
- Familiarity with experimentation, event tracking and measurement frameworks across digital products.
- #J-18808-Ljbffr
StudySmarter Expert Advice🤫
We think this is how you could land Digital Product Manager in Solihull
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like The Inside Job are looking for when hiring for a Digital Product Manager.
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✨Attend E-commerce Events and Conferences
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✨Utilise Company Resources
Don’t forget to check out The Inside Job’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Digital Product Manager.
We think you need these skills to ace Digital Product Manager in Solihull
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at The Inside Job, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with The Inside Job's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at The Inside Job. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at The Inside Job
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that The Inside Job uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
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Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at The Inside Job. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
