At a Glance
- Tasks: Deliver exceptional customer service via email, social media, and web chat.
- Company: Join Gymshark, a rapidly growing global brand focused on community and inclusivity.
- Benefits: Enjoy competitive salary, performance bonuses, healthcare, and generous holiday allowance.
- Other info: Hybrid role with flexible shifts and excellent career growth opportunities.
- Why this job: Be the voice of the customer and make a real impact in a dynamic team.
- Qualifications: 1-3 years in customer service with strong communication and problem-solving skills.
The predicted salary is between 26780 - 26780 £ per year.
We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver a world-class service across multiple channels including email, social media, and web chat - ensuring every interaction feels personal, insightful, and aligned with the brand experience. Operating in a 24/7 environment, you’ll be part of a dynamic team that puts the customer at the heart of everything. You’ll play a key role in building trust, loyalty, and long-term relationships with a highly engaged and digitally savvy customer base.
WHAT YOU'LL BE DOING:
- Managing customer interactions end-to-end, ensuring a timely and effective resolution for every query
- Delivering exceptional service across email, live chat, and social media channels
- Acting as the voice of the customer - providing feedback and identifying areas for improvement
- Making confident, customer-first decisions while balancing business impact
- Proactively identifying opportunities to exceed expectations and delight customers
- Building strong product knowledge to educate and guide customers effectively
- Following up on customer queries to ensure complete satisfaction
- Collaborating with internal teams to resolve complex issues
- Reporting trends and insights to leadership to support continuous improvement
- Supporting colleagues and contributing to a collaborative, high-performing team environment
- Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation
WHAT YOU'LL NEED:
Essential Criteria:
- 1–3 years’ experience in a customer service or customer-facing role
- Proven ability to deliver high-quality service in a fast-paced environment
- Excellent communication skills, with the ability to build rapport and trust
- Strong problem-solving skills and the ability to think independently
- Comfortable working in a fully digital environment across multiple systems
- Experience managing customer queries via online channels (e.g., chat, email, social media)
- Ability to prioritise workload, manage time effectively, and stay organised
- Flexibility to work rotating shifts, including evenings and weekends
- A proactive mindset with a passion for helping customers and improving service
- Ability to adapt to change and thrive in a rapidly evolving environment
- Experience working independently while maintaining strong team collaboration
- High level of professionalism, emotional intelligence, and resilience
CLOSING DATE: Friday 19th June 2026 @ 12:00pm
All successful candidates must be available to attend a 2.5 hour assessment centre on the 1st July along with being available to start with us on the 3rd August 2026.
LOCATION: Please note this is a hybrid role and requires the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
ABOUT US: We’re here to unite the conditioning community. We believe that putting the sweat in today, prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday, additional day for your birthday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Life Assurance
- Office location specific benefits include (IQ): Gym Membership to The Lifting Club (LC), Onsite lunch provision & coffee bars, EV charge points available
- Office location specific benefits include (LDN): Funded multi-site fitness membership
Note: The bonus program and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Customer Support Agent in Solihull employer: The Inside Job
At Gymshark, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. As a Customer Support Agent in our Solihull office, you'll enjoy a range of benefits including performance-based bonuses, funded healthcare, and generous holiday allowances, all while being part of a dynamic team dedicated to delivering outstanding customer experiences. With ample opportunities for personal and professional growth, we empower our employees to thrive in a supportive environment that values collaboration and innovation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent in Solihull
✨Tip Number 1
Get to know the company inside out! Research Gymshark's values, mission, and recent news. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with customers across various channels, it’s crucial to articulate your thoughts clearly. Try role-playing scenarios with friends or family to build confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to think on your feet and put customers first.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Support Agent in Solihull
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience exceptional.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience. Use examples from your past roles that demonstrate your ability to manage customer queries effectively across different channels.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your skills and experiences in a straightforward manner.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you’ll ensure your application reaches us quickly and efficiently. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at The Inside Job
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what exceptional service looks like and be ready to share examples from your past experiences. This will show that you’re not just familiar with the role but also passionate about delivering top-notch support.
✨Familiarise Yourself with the Brand
Dive deep into the company’s values, mission, and products. Knowing how they position themselves in the market will help you align your answers with their brand experience during the interview. Plus, it shows you’ve done your homework!
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer situations. Think of a few scenarios where you turned a negative experience into a positive one. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly and effectively.
✨Show Off Your Communication Skills
Since this role involves interacting across various channels, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as personable and engaging.
