At a Glance
- Tasks: Elevate our global logistics network and ensure top-notch fulfilment for the Gymshark community.
- Company: Join Gymshark, a fast-growing brand with a focus on innovation and customer experience.
- Benefits: Competitive salary, collaborative environment, and opportunities for professional growth.
- Other info: Work onsite three days a week to foster collaboration and innovation.
- Why this job: Make a real impact in a dynamic setting while driving operational excellence.
- Qualifications: Strong understanding of supply chain operations and experience with 3PL providers.
The predicted salary is between 60000 - 75000 £ per year.
THE ROLE This role exists to own and elevate our global logistics network, ensuring we deliver a best‑in‑class experience for the Gymshark community, wherever they are in the world. Sitting at the heart of our supply chain, the role is key to driving operational excellence at pace – balancing performance, cost, and customer experience as we scale. You’ll play a pivotal role in shaping how we fulfil globally; aligning logistics performance with Gymshark’s bold growth ambitions, while continually challenging the status quo to unlock smarter, faster, and more agile ways of working. From peak trading to day‑to‑day execution, you’ll ensure our network is built to flex, perform, and deliver – every time. This is an opportunity to make a tangible impact in a high‑growth, fast‑moving environment, where continuous improvement, strong partnerships, and doing the right thing for the customer are at the core of everything we do.
WHAT YOU'LL BE DOING
- Deliver fulfilment objectives aligned to strategic priorities and evolving customer needs, ensuring consistent operational excellence.
- Evaluate and monitor 3PL partner performance, proactively collaborating to implement targeted improvement plans.
- Analyse 3PL labour models, cost structures, and service delivery, with a key focus on peak trading performance and scalability.
- Define, track, and report on Service Level Agreements (SLAs) and KPIs, ensuring clear visibility across internal stakeholders.
- Partner cross‑functionally with teams such as Inbound Supply Chain and Delivery Solutions to ensure seamless end‑to‑end supply chain operations.
- Collaborate with internal and external stakeholders to review forecasts and operational plans, driving alignment and efficiency.
- Identify and implement continuous improvement initiatives across distribution centre operations to enhance productivity, service quality, and cost efficiency.
- Drive operational consistency and best practice across the global logistics network.
WHAT YOU'LL NEED
- Strong understanding of fulfilment, distribution centre (DC) operations, and end‑to‑end supply chain flows.
- In‑depth knowledge of 3PL operating models, warehouse processes, and performance drivers.
- Experience managing and influencing third‑party logistics providers.
- Ability to manage peak trading complexity and support operational scalability.
- Proven capability in analysing KPIs, SLAs, and operational metrics to drive performance improvements.
- Strong financial acumen, including cost control, labour modelling, and productivity optimisation.
- Experience evaluating supplier cost bases and service trade‑offs.
- Advanced analytical skills and data‑driven decision making.
- Experience in budgeting and financial planning.
PREFERRED SKILLS & EXPERIENCE
- Experience within e‑commerce or retail operations.
- Exposure to global supply chains.
- Strong problem‑solving capabilities.
- Excellent written and verbal communication skills.
- Confidence to challenge and be challenged constructively.
- Willingness to give and receive effective feedback.
ON‑SITE COLLABORATION Due to the hands‑on and highly collaborative nature of the work within our Supply Chain team, we require a minimum expectation of three days per week onsite at our Gymshark HQ. This ensures we can work closely together to innovate, problem‑solve, and deliver world‑class products for our community.
EEO STATEMENT We do not tolerate discrimination of any kind.
Operations Manager employer: The Inside Job
Gymshark is an exceptional employer that fosters a dynamic and collaborative work culture, particularly for the Operations Manager role at our HQ. With a strong focus on employee growth and continuous improvement, we offer unique opportunities to make a tangible impact in a fast-paced environment while working alongside passionate individuals who are committed to delivering excellence for our community. Our commitment to innovation and operational excellence ensures that every team member can thrive and contribute to our bold growth ambitions.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like The Inside Job and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at The Inside Job!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like The Inside Job keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to The Inside Job:This is your chance to really connect with the team at The Inside Job. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at The Inside Job
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with The Inside Job.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show The Inside Job that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at The Inside Job. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
