At a Glance
- Tasks: Lead a dynamic team to create an inspiring in-store experience and drive performance.
- Company: Join Gymshark, a rapidly growing brand in the fitness community.
- Benefits: Enjoy competitive salary, performance bonuses, healthcare, and generous holiday allowance.
- Other info: Be part of a diverse team committed to inclusivity and personal growth.
- Why this job: Make a real impact while developing your leadership skills in a vibrant retail environment.
- Qualifications: Retail management experience and a passion for coaching and motivating teams.
The predicted salary is between 38500 - 38500 £ per year.
As a Department Manager, you lead from the front - shaping the daily rhythm of your department, inspiring the team and driving an exceptional in‑store experience. You balance people leadership with operational excellence, ensuring standards, performance and culture remain consistently high. You coach, motivate and develop your team while supporting store management in delivering commercial results and bringing Gymshark’s values to life every day.
WHAT YOU'LL BE DOING:
- Leading by example to deliver an exceptional customer experience, ensuring your department is inspiring, inclusive and easy to shop.
- Driving people performance through effective coaching, structured feedback, appraisals and fair management of performance processes.
- Taking ownership of commercial performance by monitoring KPIs, driving revenue on the shop floor and executing launches, promotions and seasonal activity.
- Leading operational excellence across stock accuracy, replenishment, stockroom standards, shrink prevention and daily health & safety compliance.
- Delivering clear, confident communication through daily huddles, briefings and stakeholder interactions, representing your department with credibility.
- Using data insight to plan and forecast stock, resources and operational needs, ensuring your department is prepared for trade patterns and upcoming activity.
- Demonstrating calm, solution‑focused decision making, supporting store initiatives and managing challenges with professionalism and integrity.
- Adapting seamlessly between leadership, service and operations, and stepping in to deputise for senior leaders when required.
WHAT YOU'LL NEED:
Essential Criteria:- Experience in retail management with strong capability overseeing back‑of‑house operations, stock flow, daily processes and commercial performance.
- Confidence analysing operational and commercial KPIs, identifying trends and taking decisive action to improve departmental performance.
- Excellent organisation and time‑management skills, able to balance planning, forecasting, stock accuracy, replenishment and daily operational rhythms.
- High attention to detail, ensuring BOH standards, compliance, stockroom organisation and operational processes are consistently executed to a premium level.
- A customer‑first approach, supporting the team by resolving operational or service‑related escalations with fairness and professionalism.
- Strong product and process knowledge, enabling you to guide both BOH and frontline teams in delivering efficient operations and best‑in‑class service.
- Proven leadership experience - coaching, developing and motivating teams to deliver high standards across stock management, operations and service.
- A collaborative, solutions‑focused mindset, working effectively with store leadership and peers while adapting to change in a fast‑moving retail environment.
This role is subject to a Basic DBS check. We assess any information received in relation to the DBS check on a case‑by‑case basis and handle it in line with the Rehabilitation of Offenders Act 1974 and our data protection obligations.
We’re an equal opportunities employer, and for us that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind.
ABOUT US: We’re here to unite the conditioning community. We believe that putting the sweat in today prepares us for tomorrow. So, we give people the tools they need to reach further, go faster, be stronger. We celebrate those who show up – for themselves – to be their physical or mental best, whatever that means for them. It’s what we want for our community, and our team. A team that’s growing rapidly around the world. A collective of talented individuals working together to invent Gymshark’s future. Our plans are ambitious, and we’re looking for people who want to join us for the ride – our growth will be your growth.
THE PERKS: Standard benefits include:
- Performance-based Bonus opportunity
- Funded Healthcare benefit
- 25 days holiday & Bank Holidays
- Contributory Employer pension scheme
- Flexible benefits programme – including dental insurance, cycle to work, tech scheme
- Gymshark Employee Discount & long service awards
- Access to High Street cashback and discounts
- Financial, Physical and Mental Wellbeing Support
- Enhanced Family Leave package
- Funded multi-site fitness membership
- Life Assurance
Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.
Department Manager - Stratford Store in London employer: The Inside Job
Gymshark is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member is empowered to grow and thrive. As a Department Manager at our Stratford Store, you will benefit from competitive salary packages, performance-based bonuses, and a comprehensive range of perks including funded healthcare, generous holiday allowances, and a strong focus on employee wellbeing. Join us in shaping the future of retail while being part of a dynamic team that values your contributions and supports your professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Department Manager - Stratford Store in London
✨Tip Number 1
Get to know the company culture before your interview. Dive into Gymshark’s values and mission, and think about how your experience aligns with them. This will help you connect with the interviewers and show that you're a great fit for the team.
✨Tip Number 2
Prepare some solid examples of your leadership skills. Think about times when you’ve motivated your team or improved performance. Being able to share these stories will demonstrate your capability to lead and inspire others in the role.
✨Tip Number 3
Practice your communication skills! Since you'll be leading daily huddles and interacting with stakeholders, being clear and confident in your communication is key. Try rehearsing common interview questions with a friend to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Gymshark family.
We think you need these skills to ace Department Manager - Stratford Store in London
Some tips for your application 🫡
Show Your Leadership Skills:As a Department Manager, we want to see how you lead from the front. Share examples of how you've inspired your team and driven performance in previous roles. Highlight your coaching style and how you motivate others to achieve their best.
Be Data-Driven:We love numbers! Make sure to mention your experience with analysing KPIs and how you've used data insights to improve performance. This shows us you're not just about the people side but also understand the commercial aspects of retail.
Tailor Your Application:Don’t just send a generic application. We want to see that you’ve done your homework on Gymshark. Mention our values and how they resonate with you. This personal touch can really make your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Inside Job
✨Know Your Numbers
As a Department Manager, you'll need to be confident with KPIs. Before the interview, brush up on your understanding of commercial performance metrics and think of examples where you've used data to drive results. This will show that you can take decisive action based on insights.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach. Think about specific instances where you've coached or motivated your team to achieve high standards. Be ready to share how you balance operational excellence with people management, as this is key for the role.
✨Demonstrate Problem-Solving Skills
The ability to make calm, solution-focused decisions is crucial. Come prepared with examples of challenges you've faced in retail management and how you resolved them. This will highlight your professionalism and integrity under pressure.
✨Emphasise Customer-Centricity
Since the role requires a customer-first approach, think of times when you've gone above and beyond to enhance the customer experience. Be ready to discuss how you support your team in resolving service-related escalations fairly and effectively.
