OVERVIEW:
WHAT YOU'LL BE DOING:
- Analysing Transaction Patterns: Identifying trends and anomalies in transaction and conversation data to detect fraudulent activity, leveraging these insights to support the refinement of fraud prevention strategies.
- Educate & Advise: Provide fraud awareness training to business departments, equipping them with the knowledge that they need to identify and mitigate fraud risks.
- Advise on Fraud Risk for Business Initiatives: Support the fraud prevention manager by providing insights and recommendations on fraud risks for new initiatives such as loyalty and membership schemes.
- Support Policy & Process Development: Assist in the creation, documentation and refinement of fraud prevention policies and procedures.
- Implement Mitigation Strategies: Contribute to the execution of fraud mitigation strategies to reduce financial losses while maintaining a seamless customer experience.
- Monitor & Infiltrate Fraud Networks: Stay ahead of emerging threats by monitoring dark web forums, fraud communities, and other nefarious platforms to identify potential risks and trends.
- Present Evidence for Escalated Cases: Gather, document and present compelling evidence to support the resolution of high-risk escalations, working closely with internal teams and external partners.
WHAT YOU'LL NEED:
- Experience using Intercom or similar customer communication platforms.
- Experience handling chargebacks and dispute defence processes.
- A basic understanding of eCommerce and Payments.
- Analytical thinker with the ability to interpret data and identify trends.
- Strong communication skills, able to clearly explain fraud risks and processes to internal teams.
This is a hybrid role and would require the successful candidate to attend at least 3 days a week in GSIQ, Solihull, UK.
CLOSING DATE: MONDAY 2nd NOVEMBER 2026
We’re committed to finding reasonable adjustments for candidates with specific needs or have a disability during our recruitment process, and all applicants will be considered fairly and equally. We do not tolerate discrimination of any kind. If you’d like to request a reasonable adjustment please email talent@gymshark.com.
The application deadline for this role is November 2, 2026
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Fraud Prevention Specialist - 12m FTC employer: The Inside Job
Gymshark is an exceptional employer that fosters a dynamic and innovative work culture, particularly for the Digital Product Manager role. With a strong emphasis on employee growth and collaboration, team members are encouraged to take ownership of their projects while working alongside talented engineers and designers in a fast-paced environment. Located in a vibrant community, Gymshark offers unique opportunities to engage with a passionate customer base, making it a rewarding place to contribute to meaningful customer experiences.
