Floor Lead - Regent Street Store - FTC

We are hiring a Floor Lead for our Flagship store in Regent Street! As a Floor Lead at Gymshark, you’ll be an aspiring leader, driving store performance and ensuring that every customer experience reflects our brand’s values of empowerment, inclusivity, and community. You’ll lead by example, supporting your team in delivering exceptional service, product knowledge, and operational excellence. This is a 12-month FTC.

What You'll Be Doing

• Representing Gymshark’s culture and values, acting as a passionate advocate for the brand and inspiring your team to do the same.
• Assisting with day‑to‑day operations of the store, ensuring efficient execution of daily tasks and contributing to the store’s strategic goals.
• Identifying growth opportunities within your team, providing in‑the‑moment coaching, feedback, and support to foster personal and professional development.
• Leading by example to achieve KPIs and drive team performance through motivation, leadership, and accountability.
• Be a role model for outstanding customer service, product knowledge, and operational excellence, ensuring every customer has an exceptional experience.
• Collaborating with store management to support the execution of initiatives and special projects that align with business goals and brand standards.
• Bring positivity, energy, and fun to the workplace, helping to create a motivated and engaged team environment.
• Supporting back‑of‑house operations, including stockroom organisation, inventory management, and product replenishment, to ensure seamless flow of merchandise and optimal store presentation.
• Frequently moving heavy boxes (up to 50 lb) across the office for various needs.
• Keyholder responsibility opening and closing the store.

What You'll Need

• Customer Service Excellence – Ability to engage with customers, understand their needs, and provide exceptional service in a fast‑paced retail environment.
• Leadership – Ability to coach and mentor a diverse team toward achieving store goals and delivering excellent customer experiences, with proven experience in on‑the‑job coaching and valuable feedback.
• Communication Skills – Clear, friendly, and effective communication with customers and team members to build rapport and share product information.
• Sales Skills – Ability to identify customer needs and upsell or cross‑sell products to maximise sales while maintaining customer satisfaction.
• Sales Goal Orientation – Motivated to meet individual and team sales targets, contributing to the overall success of the store.
• Team Collaboration – Ability to work as part of a team, supporting colleagues and working together to achieve store goals.
• Attention to Detail – Ability to keep the store tidy, products well‑organised, and stock accurately managed to create a welcoming shopping environment.
• Problem‑Solving – Ability to handle customer inquiries, complaints, or issues in a calm, professional manner while finding quick, effective solutions.
• Multitasking – Managing multiple tasks such as assisting customers, restocking shelves, and processing transactions while maintaining efficiency.
• Adaptability – Ability to adjust to changing store needs, from new product arrivals to shifts in customer traffic and seasonal demands.
• Positive Attitude & Enthusiasm – Bringing energy, positivity, and a passion for fashion to every customer interaction and team collaboration.
• Product Handling & Stock Management – Assisting with inventory management, restocking shelves, and ensuring products are well‑kept and properly displayed.
• Key‑holder – Previous responsibility of being a key holder.

Perks

• Performance‑based bonus opportunity.
• Funded health care benefit.
• 25 days holiday & bank holidays.
• Contributory employer pension scheme.
• Gymshark employee discount & long‑service awards.
• Access to high‑street cashback and discounts.
• Financial, physical and mental wellbeing support.
• Enhanced family leave package.
• Funded multi‑site fitness membership.
• Life assurance.

Note: The bonus programme and benefits have certain eligibility requirements. Gymshark reserves the right to amend these programs in whole or in part at any time without advance notice.

Belonging at Gymshark

Our mission is to be a place where everyone belongs. We’re an equal‑opportunity employer and, for us, that means we always strive to be as inclusive as possible in all aspects of employment, right from your application. We’re committed to finding reasonable adjustments for candidates with specific needs or disabilities during our recruitment process, and all applicants will be considered fairly and equally.