At a Glance
- Tasks: Deliver exceptional customer service via email, social media, and web chat.
- Company: Join a fast-paced global Customer Experience team.
- Benefits: Enjoy 25 days holiday, performance bonuses, and health benefits.
- Other info: Hybrid role with flexible shifts and great career growth opportunities.
- Why this job: Make a real impact by helping customers and improving their experience.
- Qualifications: 1-3 years in customer service with strong communication skills.
The predicted salary is between 26780 - 26780 £ per year.
We’re looking for a passionate and customer-focused Customer Support Agent to join a fast-paced, global Customer Experience team. In this role, you’ll deliver world‑class service across multiple channels including email, social media, and web chat – ensuring every interaction feels personal, insightful, and aligned with the brand experience.
What You’ll Be Doing
- Managing customer interactions end‑to‑end, ensuring a timely and effective resolution for every query
- Delivering exceptional service across email, live chat, and social media channels
- Acting as the voice of the customer – providing feedback and identifying areas for improvement
- Making confident, customer‑first decisions while balancing business impact
- Proactively identifying opportunities to exceed expectations and delight customers
- Building strong product knowledge to educate and guide customers effectively
- Following up on customer queries to ensure complete satisfaction
- Collaborating with internal teams to resolve complex issues
- Reporting trends and insights to leadership to support continuous improvement
- Supporting colleagues and contributing to a collaborative, high‑performing team environment
- Working flexible shifts, including evenings, weekends, and holidays as part of a 24/7 operation
What You’ll Need
- 1–3 years’ experience in a customer service or customer‑facing role
- Proven ability to deliver high‑quality service in a fast‑paced environment
- Excellent communication skills, with the ability to build rapport and trust
- Strong problem‑solving skills and the ability to think independently
- Comfortable working in a fully digital environment across multiple systems
- Ability to prioritise workload, manage time effectively, and stay organised
- Flexibility to work rotating shifts, including evenings and weekends
- A proactive mindset with a passion for helping customers and improving service
- Ability to adapt to change and thrive in a rapidly evolving environment
- Experience working independently while maintaining strong team collaboration
- High level of professionalism, emotional intelligence, and resilience
Closing Date
All successful candidates must be available to attend a 2.5‑hour assessment centre on the 1st July and start with us on the 3rd August 2026.
Location
This is a hybrid role and requires the successful candidate to attend at least three days a week in GSIQ, Solihull, UK.
Equal Opportunities
We are an equal‑opportunities employer and strive to be as inclusive as possible in all aspects of employment. We do not tolerate discrimination of any kind and are committed to making reasonable adjustments for candidates with specific needs or disabilities.
Benefits
- Performance‑based bonus opportunity
- Funded healthcare benefit
- 25 days holiday, an additional day for your birthday & Bank Holidays
- Contributory employer pension scheme
- Flexible benefits programme – including salary sacrifice EV scheme, dental insurance, cycle to work, tech scheme, holiday trading
- Gymshark employee discount & long‑service awards
- Access to high‑street cashback and discounts
- Financial, physical and mental wellbeing support
- Enhanced family leave package
- Life assurance
- Office‑location specific benefits (IQ): Gym membership to The Lifting Club (LC), On‑site lunch provision & coffee bars
- Office‑location specific benefits (LDN): Funded multisite fitness membership
Customer Support Agent employer: The Inside Job
Join a dynamic and inclusive team as a Customer Support Agent in Solihull, where your passion for customer service will be valued and rewarded. With a competitive salary of £26,780 per annum, you’ll enjoy a range of benefits including performance-based bonuses, funded healthcare, and generous holiday allowances, all while working in a collaborative environment that prioritises employee growth and wellbeing. Embrace the opportunity to make a real impact in a fast-paced global setting, with unique perks tailored to our Solihull location, such as gym memberships and on-site lunch provisions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Agent
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common customer scenarios with a friend or family member. This will help you feel more confident and ready to tackle any questions during the interview.
✨Tip Number 3
Be yourself! Authenticity goes a long way in customer support roles. Share your personal experiences and how they shaped your approach to helping customers – it’ll make you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Customer Support Agent
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about helping customers and making their experience exceptional.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for in a Customer Support Agent.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Inside Job
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Support Agent role. Familiarise yourself with the key responsibilities and think about how your past experiences align with them. This will help you articulate your fit for the position and show that you're genuinely interested.
✨Showcase Your Communication Skills
As a Customer Support Agent, excellent communication is crucial. During the interview, practice clear and concise responses. Use examples from your previous roles to demonstrate how you've effectively communicated with customers, resolved issues, and built rapport.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and customer-first mindset. Think of specific situations where you went above and beyond for a customer or handled a difficult interaction. Structure your answers using the STAR method (Situation, Task, Action, Result) to keep them focused and impactful.
✨Emphasise Your Team Spirit
Collaboration is key in a fast-paced environment. Be ready to discuss how you've worked with colleagues to resolve complex issues or improve service. Highlight your ability to adapt and thrive in a team setting, as this will resonate well with the company's values.
