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- Tasks: Support customer lifecycle activities and build audience segments for impactful campaigns.
- Company: Dynamic company focused on customer engagement and data-driven strategies.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative environment.
- Why this job: Join a team that values curiosity and creativity while making a real impact.
- Qualifications: Understanding of segmentation and martech tools; strong collaboration and data interpretation skills.
- Other info: Exciting opportunity for growth in a fast-paced, innovative setting.
The predicted salary is between 36000 - 60000 £ per year.
We’re looking for a Customer Lifecycle & Audience Executive for a 12‑month FTC, who’s curious about customer behaviour, excited by data, and loves turning insights into action. If you get energy from helping teams understand who we’re talking to and why it matters, you’ll help bring our customer lifecycle strategy to life, making sure insights and segmentation flow smoothly through our campaigns and channels.
WHAT YOU'LL BE DOING
- Customer Lifecycle & Audience Orchestration
- Support lifecycle activity across acquisition, engagement, and retention.
- Build and update audience segments based on briefs and goals.
- Deploy audiences across channels with accuracy and care.
- Keep audience data clean and consistent.
- Work closely with the team to keep everything moving smoothly.
- Build and refresh segmentation models and outputs.
- Support CRM and digital teams with segmentation tasks.
- Contribute to documentation that shapes campaign briefs.
- Help test, validate, and summarise segmentation performance.
- Multi‑Channel Customer Journeys
- Join ideation sessions, bringing customer thinking into strategies.
- Help shape messaging frameworks and timelines.
- Partner with channel teams to deliver journeys end‑to‑end.
- Support optimisation and capture performance insights.
- Ad‑Hoc, VIP & Strategic Audiences
- Build audiences for VIP, loyalty, and one‑off campaigns.
- Keep segments aligned to governance and approval processes.
- Ensure everything is deployed accurately and on time.
WHAT YOU'LL NEED
- Understanding of segmentation, lifecycle, and martech tools (e.g., mParticle, Braze)
- Strong collaborator; adaptable and curious
- Comfortable interpreting data and spotting the details that matter
- Eager to learn and grow
- Confident presenting your work
- Open to healthy challenge and constructive feedback
CLOSING DATE: Monday 16th February
Customer Engagement Specialist (12m FTC) employer: The Inside Job
Contact Detail:
The Inside Job Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Engagement Specialist (12m FTC)
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its customer engagement strategies. Be ready to discuss how your skills align with their goals, especially around segmentation and lifecycle management.
✨Tip Number 3
Showcase your data skills! Bring examples of how you've used data to drive decisions in past roles. This will demonstrate your ability to turn insights into action, which is key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Engagement Specialist (12m FTC)
Some tips for your application 🫡
Show Your Curiosity: We want to see your excitement about customer behaviour! In your application, share examples of how you've used data to understand customers better. This will show us that you're the curious mind we're looking for.
Highlight Collaboration Skills: As a Customer Engagement Specialist, teamwork is key. Make sure to mention any experiences where you’ve worked closely with others to achieve a common goal. We love seeing how you can adapt and contribute to a team!
Be Detail-Oriented: We’re all about accuracy and consistency here at StudySmarter. When writing your application, pay attention to the details. Show us that you can interpret data and spot what really matters in your work.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get to know you better. We can’t wait to see what you bring to the table!
How to prepare for a job interview at The Inside Job
✨Know Your Customer Lifecycle
Make sure you understand the customer lifecycle and how it relates to engagement strategies. Brush up on key concepts like acquisition, retention, and segmentation. Being able to discuss these topics confidently will show that you're ready to dive into the role.
✨Familiarise Yourself with Tools
Get to grips with martech tools mentioned in the job description, like mParticle and Braze. If you can demonstrate your knowledge or even share experiences using similar tools, it’ll give you a leg up in the interview.
✨Showcase Your Data Skills
Prepare to talk about how you've used data to inform decisions in past roles. Bring examples of how you’ve interpreted data to spot trends or insights that have driven successful campaigns. This will highlight your analytical skills and attention to detail.
✨Be Ready for Collaboration Questions
Since this role requires strong collaboration, think of examples where you've worked effectively in a team. Be prepared to discuss how you handle feedback and adapt to different working styles, as this will show your flexibility and eagerness to learn.
