At a Glance
- Tasks: Lead operational delivery and enhance performance in a fast-paced environment.
- Company: Join The INS Group, a rapidly growing tech-driven infrastructure company.
- Benefits: Competitive salary, career progression, 28 days leave, and a supportive culture.
- Other info: Be part of a collaborative team focused on continuous improvement.
- Why this job: Make a real impact in innovative projects while developing your leadership skills.
- Qualifications: Experience in operations management and strong communication skills required.
The predicted salary is between 35000 - 40000 £ per year.
At The INS Group, we deliver intelligent infrastructure lifecycle solutions across telecoms, digital capture, drone operations, access management, validation, and specialist field services. We support major infrastructure and telecoms clients through a combination of operational expertise, intelligent systems, and technology-enabled delivery.
Our business is growing rapidly, and we’re strengthening our Operations team with a number of key appointments at our Portsmouth office. Our culture is built around accountability, collaboration, professionalism, customer service, and continuous improvement.
The INS Group is seeking an experienced and commercially aware Operations Manager to support the leadership and day-to-day management of operational delivery across the business. This role will sit between the Operations Director and operational delivery teams, helping to drive operational performance, service delivery, planning, compliance, reporting, and process improvement. The successful candidate will play a critical role in ensuring projects are delivered safely, efficiently, professionally, and in line with client expectations. This is a hands‑on operational leadership role suited to an individual who thrives within fast-paced infrastructure, telecoms, engineering, or technical service environments.
Key Responsibilities- Support the Operations Director with the day-to-day management of operational delivery.
- Oversee planning, scheduling, and coordination of operational teams and resources.
- Manage operational workflows to ensure projects are delivered on time and to the required quality standards.
- Monitor operational KPIs, reporting metrics, and service performance.
- Identify operational risks, blockers, and inefficiencies and implement solutions.
- Support client relationship management and maintain high levels of customer satisfaction.
- Assist with operational forecasting, workload planning, and resource allocation.
- Ensure compliance with company processes, health & safety requirements, and operational standards.
- Lead and support operational coordinators and administrative staff.
- Work closely with field engineers, validation teams, finance, and senior leadership.
- Assist with continuous improvement, systems development, and operational optimisation initiatives.
- Support recruitment, onboarding, training, and performance management activities where required.
- Produce operational reports, updates, and management information.
- Escalate significant operational or commercial issues appropriately.
- Previous experience in an Operations Manager, Service Delivery Manager, Project Operations, or similar operational leadership role.
- Strong organisational and leadership capability.
- Excellent communication and stakeholder management skills.
- Ability to manage multiple priorities within a fast‑paced operational environment.
- Strong problem‑solving and decision‑making skills.
- Commercial awareness and operational understanding.
- Strong working knowledge of Microsoft 365 applications, including Excel, Word, Outlook, and Teams.
- Ability to lead teams positively and professionally.
- Experience managing operational performance and deadlines.
- Telecoms, infrastructure, engineering, utilities, or technical services experience.
- Experience managing field operations or engineering delivery teams.
- Experience with workflow, scheduling, CRM, ERP, or operational management systems.
- Experience within a scaling or rapidly growing business.
- Knowledge of compliance, access management, RAMS, or operational governance.
- Opportunity to play a key role within a growing and ambitious business.
- Career progression opportunities.
- Exposure to innovative infrastructure and technology‑led projects.
- Collaborative and supportive working environment.
- 28 days annual leave inclusive of bank holidays unless otherwise stated.
- Company pension scheme.
The successful candidate will be employed under a permanent contract of employment subject to:
- Successful completion of probationary period.
- Right to work in the UK.
- Satisfactory references.
- Compliance with company policies and procedures.
- Confidentiality and data protection obligations.
The INS Group is an equal opportunity employer and is committed to creating an inclusive working environment for all employees.
Operations Manager in Portsmouth employer: The INS Group
At The INS Group, we pride ourselves on being an excellent employer, offering a collaborative and supportive work culture that fosters accountability and continuous improvement. Located in Portsmouth, our Operations Manager role provides the opportunity to lead innovative infrastructure projects while enjoying career progression, a competitive salary, and a generous benefits package including 28 days of annual leave and a company pension scheme. Join us to be part of a rapidly growing business where your contributions will make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Portsmouth
✨Tip Number 1
Network like a pro! Reach out to your connections in the telecoms and infrastructure sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching The INS Group thoroughly. Understand their projects, values, and culture. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your problem-solving skills! As an Operations Manager, you’ll need to demonstrate your ability to tackle challenges head-on. Think of examples from your past experiences where you’ve successfully managed operational issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining The INS Group and ready to contribute to their growth.
We think you need these skills to ace Operations Manager in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Operations Manager role. Highlight your relevant experience in operational leadership, project management, and any specific skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for The INS Group. Share your passion for operational excellence and how your previous experiences align with our values of accountability and continuous improvement.
Showcase Your Achievements:When detailing your work history, focus on your achievements rather than just duties. Use metrics and examples to demonstrate how you've improved operational performance or customer satisfaction in past roles. We love numbers that tell a story!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our growing team at The INS Group!
How to prepare for a job interview at The INS Group
✨Know Your Operations Inside Out
Before the interview, dive deep into The INS Group's operations and services. Familiarise yourself with their approach to telecoms, digital capture, and infrastructure lifecycle solutions. This knowledge will help you demonstrate your understanding of the role and how you can contribute to their operational success.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead teams effectively. Prepare examples from your past experiences where you've successfully managed teams, improved processes, or resolved conflicts. Highlight your ability to motivate and guide others, as this is crucial for the role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and decision-making abilities. Think of specific scenarios where you've identified operational risks or inefficiencies and how you implemented solutions. This will showcase your commercial awareness and operational understanding.
✨Emphasise Collaboration and Communication
The role requires strong stakeholder management skills. Be ready to discuss how you've worked collaboratively with different teams in the past. Share examples of how you've maintained high levels of customer satisfaction and built positive relationships, as these are key to success at The INS Group.
