IT Apprentice in Newcastle upon Tyne

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together — all with the goal of making people happy through heartfelt hospitality.

How we say thank you!

• Celebrate your birthday with an extra paid holiday.
• Build your future with training and development.
• Enjoy 50% off food at any of our Inns.
• Relax with a stay at any of our Inns during January, February, and March for just £1.
• Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
• Experience a spontaneous trip away with £50 on same day bookings.
• Your loved ones can enjoy 15% off bed and breakfast too!
• 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
• Contribute to a company that gives back through our Give-inn back scheme.
• Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
• Enjoy the convenience of free on-site parking.

Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success.

You’ll Fit Right Inn

We have an exciting new opportunity for an IT Apprentice to join us. You will be part of the IT team based at the head office and report to the Infrastructure and Information Security Manager. Whilst primarily support and infrastructure-based, the role is broad and will allow you to gain experience in systems, infrastructure, end-user support and data across both on-premise and cloud-based environments.

We are looking for someone who has a passion for IT, enjoys helping others and is eager to learn new skills.

Responsibilities & Duties:

• Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors.
• Primary hands-on support for users at head office location.
• On and offboarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365).
• Updating data across various systems, working with the entire IT department to keep data consistent and up to date.
• Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site.
• Testing configuration and security changes to deploy into the business.

Required Skills and Traits:

• A strong interest in the IT industry and a desire to progress into an IT career.
• Ability to communicate with end users across a range of IT skillsets and support them.
• Be methodical and able to follow processes, especially in regard to problem solving.

Desirables:

• Some IT-based further education or previous IT apprenticeship experience (e.g. level ICT 1 or 2).