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- Tasks: Assist customers with bookings and inquiries via phone and email.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy 50% off food, extra holiday on your birthday, and £1 stays in winter.
- Why this job: Be part of a team that values respect, warmth, and making people happy.
- Qualifications: Strong communication skills and customer service focus; hotel software experience preferred.
- Other info: Full-time temporary role with potential for permanent placement after 3 months.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
- Enjoy the convenience of free on-site parking.
You’ll Fit Right Inn...
- Respond to inquiries via telephone and email.
- Deal with all types of customer enquiries, ranging from bookings, general enquiries, or complaints.
- Attend to ad-hoc requests from wider business, dealing with relocations, and cancellations to support our customers.
- Support for inns at times with required support.
- Coordinate with cross-functional departments within the wider business to drive the right outcome with our customers first time.
- Demonstrate excellent written and verbal communication skills.
- Be available to work flexible shifts, including weekends (Monday – Sunday, 9am-8pm).
- Have experience with hotel software and its functionalities (preferred but not essential).
- Be highly motivated with a strong focus on customer service.
- Exhibit strong multi-tasking and time management skills, with the ability to prioritise tasks effectively.
- Maintain a clean and professional appearance and work area.
- Report to one of our Supervisors who will nurture & help shape your future career working within ICG.
If you are motivated and passionate about driving excellent service for our customers, we think you’ll fit right inn. The position is a full-time temporary 3-month contract, with the opportunity to be made permanent subject to business performance. Holiday entitlement is based on a 5-day working week, which will include weekends. There will be a 3-week training period based at our Support Hub.
Reservations Agent employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Agent
✨Tip Number 1
Familiarise yourself with the Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During your interactions, whether in interviews or networking, demonstrate how you embody these values in your previous experiences.
✨Tip Number 2
Research the specific locations of the Inns and their unique offerings. Being knowledgeable about the different pubs and their surroundings can help you stand out as a candidate who is genuinely interested in the role and the company.
✨Tip Number 3
Practice your communication skills, both verbal and written. As a Reservations Agent, you'll need to handle various customer inquiries, so being articulate and clear will be crucial in showcasing your suitability for the role.
✨Tip Number 4
Be prepared to discuss your experience with customer service and any relevant software tools. Even if you don't have direct hotel software experience, highlighting your adaptability and willingness to learn can make a positive impression.
We think you need these skills to ace Reservations Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any previous roles that involved handling inquiries or bookings. Use keywords from the job description to demonstrate your fit for the Reservations Agent position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the company's values. Mention specific examples of how you've provided excellent customer service in the past, and express your enthusiasm for joining The Inn Collection Group.
Showcase Communication Skills: Since the role requires excellent written and verbal communication skills, ensure your application is free from errors and clearly conveys your message. Consider including a brief example of a time you successfully resolved a customer complaint or inquiry.
Highlight Flexibility and Motivation: In your application, emphasise your willingness to work flexible shifts, including weekends. Share any experiences that demonstrate your motivation and ability to thrive in a fast-paced environment, as this aligns with the expectations for the Reservations Agent role.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Talk about what excites you about working in a pub environment and how you can contribute to making customers happy.
✨Demonstrate Excellent Communication Skills
Since the role involves responding to customer inquiries, it's crucial to showcase your verbal and written communication skills. Practice answering common customer queries clearly and confidently.
✨Highlight Your Multi-Tasking Abilities
The job requires strong multi-tasking and time management skills. Be prepared to discuss examples from your past experiences where you successfully managed multiple tasks or handled challenging situations.
✨Research the Company Values
Familiarise yourself with The Inn Collection Group's core values of respect, customer focus, warmth, and honesty. Be ready to explain how you embody these values and how they align with your personal work ethic.