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- Tasks: As a Night Porter, you'll ensure guests have a seamless experience and maintain a welcoming environment.
- Company: Join The Inn Collection Group, an award-winning pub company known for exceptional hospitality.
- Benefits: Enjoy perks like paid breaks, 50% off food, and £1 stays during off-peak months.
- Why this job: Be part of a friendly team in a picturesque location, making guests feel at home.
- Qualifications: We're looking for friendly, organised individuals with great customer service skills.
- Other info: Age-related pay rates apply for Under 21s.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
You’ll Fit Right Inn
As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.
Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone. If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you’ll fit right inn...
Age-related pay rates apply for Under 21s.
Night Porter employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter
✨Tip Number 1
Familiarise yourself with the Inn Collection Group's core values: respect, customer focus, warmth, and honesty. During your interactions, whether in person or over the phone, demonstrate how you embody these values to show that you're a great cultural fit.
✨Tip Number 2
Highlight your customer service experience in any conversations you have. Share specific examples of how you've gone above and beyond to ensure guests have a positive experience, as this is crucial for a Night Porter role.
✨Tip Number 3
Be prepared to discuss your organisational skills and ability to work independently. Think of instances where you've successfully managed tasks on your own, especially during night shifts or in similar environments.
✨Tip Number 4
Show enthusiasm for the location and the unique aspects of Knaresborough. Mention any personal experiences or knowledge about the area that could enhance your connection with potential employers and demonstrate your interest in the role.
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality, customer service, and any previous roles that demonstrate your ability to work independently and stay organised. Use keywords from the job description to catch the employer's attention.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the Night Porter role. Mention specific reasons why you want to work for The Inn Collection Group and how your values align with theirs, particularly around customer service and making people happy.
Showcase Your Skills: In your application, emphasise your strong communication skills and friendly attitude. Provide examples of how you've successfully handled guest inquiries or resolved issues in past roles to demonstrate your suitability for the position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Customer Service Skills
As a Night Porter, you'll be the face of the pub during the night. Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues efficiently.
✨Demonstrate Your Organisational Skills
The role requires strong organisational skills, especially when preparing for breakfast service and keeping the facilities tidy. Discuss any previous experiences where you successfully managed multiple tasks or maintained a clean environment.
✨Emphasise Your Positive Attitude
A friendly and approachable demeanour is key in hospitality. Make sure to convey your positive attitude during the interview. Share stories that showcase your enthusiasm for making guests feel welcome and happy.
✨Prepare for Security Questions
Since part of the role involves patrolling the premises and ensuring safety, be ready to discuss your understanding of security protocols. You might want to mention any relevant experience or training that demonstrates your ability to maintain a safe environment.
