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- Tasks: Support users and gain hands-on experience in IT systems and infrastructure.
- Company: Join an award-winning pub company known for its exceptional hospitality.
- Benefits: Enjoy 50% off food, extra paid holiday on your birthday, and £1 stays at our Inns.
- Why this job: Kickstart your IT career in a dynamic environment with real impact.
- Qualifications: Passion for IT and willingness to learn; previous experience is a plus.
- Other info: Be part of a supportive team in a thriving business community.
The predicted salary is between 1039 - 1186 £ per month.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs-with-rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together — all with the goal of making people happy through heartfelt hospitality.
Celebrate your birthday with an extra paid holiday. Build your future with training and development. Enjoy 50% off food at any of our Inns. Relax with a stay at any of our Inns during January, February, and March for just £1. Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. Experience a spontaneous trip away with £50 on same day bookings. It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! 24/7 confidential support is always there when you need it with our Employee Assistance Programme. Contribute to a company that gives back through our Give-inn back scheme. Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Enjoy the convenience of free on-site parking.
Rooted in the North, our support hub at Quorum Business Park in Newcastle serves as a central space where all our departments come together to collaborate and innovate. Located in a thriving business community, it reflects our strong connection to the region while providing a modern, dynamic environment to drive our collective success.
You will be part of the IT team based at the head office and report to the Infrastructure and Information Security Manager. Whilst primarily support and infrastructure-based, the role is broad and will allow you to gain experience in systems, infrastructure, end-user support and data across both on-premise and cloud-based environments. We are looking for someone who has a passion for IT, enjoys helping others and is eager to learn new skills.
Responsibilities & Duties- Supporting business users via incident and service requests, both internally and co-managed helpdesk systems, working with ICG’s support vendors.
- Primary hands-on support for users at head office location.
- On and offboarding of staff, including hardware setup and deployment (Windows environment, Active Directory/Azure hybrid environment, Microsoft 365).
- Updating data across various systems, working with the entire IT department to keep data consistent and up to date.
- Physical network equipment upgrades across our estate to migrate to the latest generation, working with and supporting the Infrastructure manager at site.
- Testing configuration and security changes to deploy into the business.
- A strong interest in the IT industry and a desire to progress into an IT career.
- Ability to communicate with end users across a range of IT skillsets and support them.
- Be methodical and able to follow processes, especially in regard to problem solving.
- Some IT-based further education or previous IT apprenticeship experience (e.g. level ICT 1 or 2).
IT Apprentice in Newcastle upon Tyne employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Apprentice in Newcastle upon Tyne
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Inn Collection Group's social media and website. Understanding their values like warmth and being customer-obsessed will help you connect during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when discussing your passion for IT and how you can contribute to the team.
✨Tip Number 3
Show off your skills! If you’ve worked on any IT projects or have relevant experience, be sure to mention them. Bring along examples or even a portfolio if you can—this will set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great way to reiterate your interest in joining their award-winning team!
We think you need these skills to ace IT Apprentice in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion for IT: When you're writing your application, let us know why you're excited about the IT industry! Share any personal projects or experiences that highlight your enthusiasm and eagerness to learn. We love seeing candidates who are genuinely interested in tech!
Tailor Your Application: Make sure to customise your application to fit the role of IT Apprentice. Highlight relevant skills and experiences that align with the responsibilities mentioned in the job description. This shows us that you’ve done your homework and understand what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it’s relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at The Inn Collection Group
✨Know Your Stuff
Make sure you brush up on the basics of IT, especially around support and infrastructure. Familiarise yourself with terms like Active Directory, Azure, and Microsoft 365. This will show that you're genuinely interested in the role and ready to dive in.
✨Show Your Passion
During the interview, let your enthusiasm for IT shine through. Share any personal projects or experiences that highlight your love for technology. This is a great way to connect with the interviewers and demonstrate that you’re eager to learn and grow.
✨Practice Problem-Solving
Be prepared to tackle some hypothetical scenarios or problems during the interview. Think about how you would approach common IT issues and explain your thought process clearly. This will showcase your methodical approach and problem-solving skills.
✨Embrace the Culture
Familiarise yourself with The Inn Collection Group's core values: warmth, customer-obsessed, accountable, delivering results, and Inn It Together. Be ready to discuss how you embody these values and how they align with your own work ethic and approach to teamwork.
