At a Glance
- Tasks: Ensure guests have a seamless experience, from check-in to security checks.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Flexible hours with opportunities for career development and tips.
- Why this job: Be part of a friendly team that values warmth and customer service.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 10 - 12 € per hour.
About the Company
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and a warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs‑with‑rooms company, proudly located across the North of England and Wales. We deliver exceptional hospitality by living our core values of respect, customer‑focused service, warmth, and honesty, all with the goal of making people happy.
Job Summary
As a Night Porter, you will play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. Friendly, approachable, and an excellent customer service communicator with the ability to work independently while staying organised.
Main Responsibilities
- Greet and check guests in and out.
- Assist with inquiries at reception, the bar, or over the phone.
- Serve guests professionally.
- Keep the restaurant, lounge, and facilities clean and tidy.
- Prepare the restaurant for breakfast service and set up the buffet table.
- Patrol the premises to perform security checks and ensure a safe environment for everyone.
Requirements
- Excellent customer service skills.
- Positive attitude and strong communication.
- Ability to work independently while staying organised.
- Energetic and motivated to work through the night.
- Age‑related pay rates apply for Under 21s.
You’ll Fit Right Inn Benefits and Perks
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development programme.
- Take the time you need to rest and recharge; paid breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same‑day bookings.
- It’s not just for you – your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc – that’s tips to me and you.
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Night Porter in Malton employer: The Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer-focused service. As a Night Porter, you will benefit from generous perks such as paid breaks, discounts on food and accommodation, and opportunities for personal development through our Lead-Inn programme. Join our award-winning team and enjoy a fulfilling career in a supportive environment that values your contributions and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in Malton
✨Tip Number 1
Network like a pro! Chat with friends, family, or even acquaintances who might know someone in the hospitality industry. You never know who could help you land that Night Porter gig!
✨Tip Number 2
Show up in person! If you’re keen on a specific pub, pop in and ask to speak to the manager. A friendly face can make a lasting impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by practising common questions. Think about how your customer service skills can shine through in a Night Porter role. We want to see that positive attitude and strong communication!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our award-winning team!
We think you need these skills to ace Night Porter in Malton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can keep things organised and welcoming during the night shift.
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, just like we do with our guests!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with The Inn Collection Group.
How to prepare for a job interview at The Inn Collection Group
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values and what makes them stand out in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to communicate effectively and maintain a positive attitude, even during challenging situations.
✨Demonstrate Independence and Organisation
The role requires working independently, so be ready to discuss how you manage your time and stay organised. Share specific strategies you use to keep track of tasks, especially during busy nights, and how you ensure everything runs smoothly.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night looks like. This shows your enthusiasm for the role and helps you determine if it’s the right fit for you.
