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- Tasks: Ensure guests have a seamless experience during the night and maintain a welcoming environment.
- Company: Join an award-winning pub group known for exceptional hospitality and a vibrant atmosphere.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and accommodation.
- Why this job: Perfect for night owls who love customer service and want to make guests feel at home.
- Qualifications: Friendly attitude, strong communication skills, and ability to work independently.
- Other info: Be part of a supportive team in a stunning coastal location.
The predicted salary is between 1300 - 1600 £ per month.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Location
Occupying a prime position on the seafront of Lytham St Annes, Offshore is a newly transformed destination offering a fantastic setting for enjoying home-made food, a wide range of drinks, and fabulous accommodation. Born out of a complete refurbishment of the former Carlton and Lindum Hotels, Offshore features 99 beautifully designed rooms, perfectly positioned to make the most of this vibrant coastal town and its stunning seafront location.
Role: Night Porter
You’ll Fit Right Inn
As a Night Porter, you will play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.
Your responsibilities will include:
- Greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally.
- Helping keep the restaurant, lounge, and facilities clean and tidy.
- Preparing the restaurant for breakfast service and setting up the buffet table.
- Patrolling the premises to perform security checks and ensure a safe environment for everyone.
If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you will fit right inn…
Night Porter in Lytham St Annes employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Porter in Lytham St Annes
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Inn Collection Group's social media and website. Understanding their values will help you connect with them and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of the pub during the night. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation that comes your way.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and professional. First impressions matter, and showing that you take pride in your appearance will reflect your commitment to providing excellent service.
✨Tip Number 4
Apply through our website! We want to see your application directly, so head over to our careers page and submit your details. It’s the best way to ensure your application gets noticed by the right people!
We think you need these skills to ace Night Porter in Lytham St Annes
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team.
Tailor Your Application: Make sure to tailor your application to the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can keep things running smoothly during the night. We love seeing how you connect with our values!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Porter position. Plus, it’s super easy to do!
How to prepare for a job interview at The Inn Collection Group
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect and customer focus, and think about how you can embody these in your role as a Night Porter.
✨Showcase Your Customer Service Skills
As a Night Porter, you'll be interacting with guests regularly. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to make someone feel welcome.
✨Demonstrate Your Organisational Skills
Being organised is key for this role. Be ready to discuss how you manage your time and tasks, especially during busy periods. You might even want to share a specific instance where your organisational skills made a difference.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture or what a typical night looks like for a Night Porter. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
