At a Glance
- Tasks: Lead a passionate team to create unforgettable guest experiences in a vibrant pub environment.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays at our Inns.
- Other info: Colleague accommodation available and opportunities for personal growth.
- Why this job: Make a real impact in hospitality while exploring beautiful locations across North England and Wales.
- Qualifications: Experience in food and hospitality leadership with a focus on guest satisfaction.
The predicted salary is between 35000 - 45000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Next to the spectacular Swallow Falls on the Afon Llugwy, The Swallow Falls Inn offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydir Forest and boasts 39 bedrooms and a 30-pitch campsite with glamping pods. With natural beauty, history and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.
You’ll Fit Right Inn
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast‑paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on‑site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high‑pressure situations.
If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn. Additionally, this role comes with the benefit of colleague accommodation.
Hospitality General Manager – Pub & Inn Leadership employer: The Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like extra paid holidays for birthdays, generous discounts on food and accommodation, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their professional and personal lives. Located in stunning destinations across the North of England and Wales, employees enjoy the beauty of nature right at their doorstep while contributing to a company recognised as the Best Pub Employer.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality General Manager – Pub & Inn Leadership
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend local events, and don’t be shy about letting people know you’re on the lookout for a General Manager role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an informal chat, let your passion for hospitality shine through. Share stories of how you’ve created memorable guest experiences – it’ll make you stand out!
✨Tip Number 3
Research the company culture! Before any interviews, dive into what makes The Inn Collection Group tick. Understanding their core values will help you align your answers and show that you’re not just looking for any job, but the right fit for their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can tailor your submission to highlight your leadership skills and experience in creating exceptional guest experiences, which is exactly what they’re after!
We think you need these skills to ace Hospitality General Manager – Pub & Inn Leadership
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through. Share personal experiences that highlight your enthusiasm for creating unforgettable guest experiences, as this aligns perfectly with our values at ICG.
Be Authentic and Honest:We value honesty and warmth, so don’t be afraid to be yourself in your application. Share your unique story and what makes you a great fit for the General Manager role. Authenticity goes a long way in making a connection with us!
Highlight Your Leadership Skills:As a General Manager, you'll be leading a team, so make sure to showcase your leadership experience. Talk about how you've inspired and motivated teams in the past, and how you plan to nurture our team at ICG.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better. Plus, it shows you're keen on joining our award-winning team!
How to prepare for a job interview at The Inn Collection Group
✨Know Your Pub Inside Out
Before the interview, make sure you research The Inn Collection Group thoroughly. Understand their values, mission, and what makes their pubs unique. This will not only help you answer questions but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your experience in mentoring and developing staff to create a positive work environment.
✨Emphasise Guest Experience
Since guest satisfaction is key, be ready to discuss how you would enhance the customer experience at the pub. Share specific strategies or initiatives you've implemented before that improved service quality or guest feedback.
✨Prepare for Financial Discussions
Familiarise yourself with P&L accounts and budgeting processes, as these are crucial for the role. Be prepared to discuss how you've managed budgets in previous positions and how you plan to ensure financial success while maintaining high standards of service.
