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- Tasks: Lead the front-of-house team, ensuring guests have a memorable experience.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and a £1 stay at our Inns.
- Why this job: Be part of a vibrant team that makes people happy every day.
- Qualifications: Passion for customer service and leadership skills are essential.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 24000 - 36000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Set on famous Parliament Hill, The Harrogate Inn, formally known as The St George Hotel offers an ideal location surrounded by Yorkshire's finest treasures. Just steps away, you'll find the charming Betty's Tea Rooms, the historic Royal Hall, and the Turkish Baths. Experience the perfect balance of elegance and convenience in the heart of Harrogate.
You’ll Fit Right Inn
As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike. From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn...
FOH Supervisor in Harrogate employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor in Harrogate
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Inn Collection Group. Familiarise yourself with their values and what makes them tick. This way, you can show off your enthusiasm and how you align with their mission to make people happy.
✨Tip Number 2
Practice your people skills! As a Front of House Supervisor, you'll be the face of the pub. So, brush up on your communication and customer service skills. Role-play common scenarios with a friend to feel more confident when it comes to handling guests and resolving any challenges.
✨Tip Number 3
Show your leadership flair! Think about examples from your past experiences where you've led a team or handled a tricky situation. Be ready to share these stories during your interview to demonstrate that you can create a positive atmosphere for both guests and staff.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're genuinely interested in joining our award-winning team. Plus, it’s super easy to navigate, so why not give it a go?
We think you need these skills to ace FOH Supervisor in Harrogate
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application: Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, warmth, and customer focus. It’ll show us you’re serious about joining our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing company perks!
How to prepare for a job interview at The Inn Collection Group
✨Know the Company Inside Out
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Front of House Supervisor, your role revolves around creating memorable experiences for guests. Prepare examples from your past work where you went above and beyond for customers. Highlighting these moments will demonstrate your passion for exceptional service.
✨Prepare for Scenario Questions
Expect questions that assess how you handle challenges in a fast-paced environment. Think of scenarios where you resolved conflicts or improved team dynamics. Practising these responses will help you feel more confident during the interview.
✨Bring Your Enthusiasm
Your energy can be contagious! Make sure to convey your enthusiasm for the role and the hospitality industry. A positive attitude not only makes a great impression but also reflects the warm atmosphere The Inn Collection Group aims to create for its guests.
