At a Glance
- Tasks: Lead a passionate team to deliver exceptional guest experiences in a vibrant pub environment.
- Company: Join the award-winning Inn Collection Group, known for its outstanding hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays at our Inns.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact in hospitality while exploring beautiful locations across North England and Wales.
- Qualifications: Experience in food and hospitality management with strong leadership skills.
The predicted salary is between 30000 - 40000 £ per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
Benefits:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Next to the spectacular Swallow Falls on the Afon Llugwy, the Swallow Falls Inn offers the perfect base for exploring Snowdonia National Park. Located just two miles from Betws-y-Coed, this charming inn is surrounded by Gwydyr Forest and boasts 39 bedrooms and a 30-pitch campsite with glamping pods. With natural beauty, history, and adventure right on the doorstep, it’s an ideal spot to experience the majesty of the area.
You’ll Fit Right Inn:
As General Manager, you’ll bring your enthusiasm and expertise in food and hospitality to lead the team and ensure every guest feels truly cared for. Working in a fast‑paced environment, you’ll need to stay calm under pressure, juggling multiple priorities while maintaining a clear focus on exceptional guest experiences and the commercial success of the business. You’ll work closely with your Operations Manager, managing the senior team of assistant managers, head chef, and head housekeeper, while embodying our ICG values.
In this role, you will be accountable for the planning, budgeting, and cost control in line with agreed budgets, building and nurturing the team to meet our high standards. You’ll thrive in a dynamic setting, ensuring that guest satisfaction levels are met even during the busiest times. Guests should always receive the best possible experience from both yourself and your team. This includes reviewing and implementing business procedures, overseeing financial budgets, and taking care of company expenditures and bills. Your understanding of P&L accounts and labour planning will be key to driving success.
Leading by example, you’ll inspire and motivate the team, creating a supportive and inclusive environment where everyone thrives. From hiring and training to mentoring employees, you’ll foster a culture of growth and development. The role also includes responding to guest needs during the night and occasionally staying on‑site to ensure a seamless guest experience, all while demonstrating calm professionalism, even in high‑pressure situations.
If you’re passionate about food and hospitality, have a talent for leadership, and love creating unforgettable guest experiences, we think you’ll fit right inn…
General Manager - Live In employer: The Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With benefits like paid breaks, generous discounts, and a supportive Lead-Inn development programme, employees are encouraged to grow and thrive in their roles. Located near the stunning Snowdonia National Park, this role as General Manager not only provides a chance to lead a dedicated team but also allows for exploration of breathtaking surroundings, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - Live In
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a General Manager role. You never know who might have the inside scoop on an opening at a fantastic pub like ICG.
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Since ICG prides itself on warmth and customer focus, think of examples from your past experiences that showcase how you embody these traits. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our award-winning team and making people happy every day!
We think you need these skills to ace General Manager - Live In
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for food and hospitality shine through. We want to see how you embody our core values of warmth and customer focus, so share your experiences that highlight these traits!
Tailor Your Application:Make sure to customise your application to reflect the specific role of General Manager. Highlight your leadership skills and experience in managing teams, as well as your ability to juggle multiple priorities in a fast-paced environment.
Be Authentic:We appreciate honesty and authenticity, so don’t be afraid to show your personality in your application. Share your unique story and what makes you the perfect fit for our team at The Inn Collection Group.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better. We can’t wait to hear from you!
How to prepare for a job interview at The Inn Collection Group
✨Know Your Pub Culture
Before the interview, dive into the culture of The Inn Collection Group. Familiarise yourself with their core values like respect, warmth, and customer focus. This will help you align your answers with what they truly value and show that you're a great fit for their team.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a diverse team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved guest satisfaction. Highlighting these skills will demonstrate your capability to inspire and motivate others.
✨Understand Financials
Brush up on your knowledge of P&L accounts and budgeting. Be ready to discuss how you've managed costs in previous roles and how you plan to ensure financial success at the inn. This shows that you can handle the commercial side of the business effectively.
✨Prepare for Scenario Questions
Expect questions about handling high-pressure situations, especially during busy times. Think of specific scenarios where you've maintained calm and delivered exceptional service under pressure. This will illustrate your ability to thrive in a fast-paced environment.
