At a Glance
- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the friendly face that makes every guest's visit special and enjoyable.
- Qualifications: Passion for customer service and a positive attitude are essential.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
What we offer:
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
The Black Swan has been a beacon of warmth and hospitality for centuries, offering travellers a timeless retreat in the heart of Helmsley. Originally a vital stop for weary stagecoach passengers journeying between Leeds and York, this historic inn traces its roots back to the 15th century. Its unique charm lies in its architectural tapestry—an Elizabethan building at one end, a Tudor structure at the other, and a Georgian house in between—creating a wonderfully higgledy-piggledy gem brimming with character.
You’ll Fit Right Inn:
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
Age-related pay rates apply for Under 21s.
Front of House Team Member - Helmsley employer: The Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With unique benefits such as paid breaks, generous discounts on food and accommodation, and a commitment to employee development through the Lead-Inn programme, team members are supported in both their personal and professional growth. Located in the historic and picturesque Helmsley, employees enjoy a rewarding experience in a charming environment that celebrates hospitality and community.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member - Helmsley
✨Tip Number 1
Get to know the pub! Before your interview, pop in for a drink or a bite to eat. This way, you can chat about your experience there and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice your people skills! Since you'll be the friendly face welcoming guests, think of some fun ways to engage with customers. Maybe even role-play with a mate to get comfortable with different scenarios.
✨Tip Number 3
Show off your passion for hospitality! When you’re chatting with the hiring team, share stories about times you’ve gone above and beyond for customers. It’ll help them see how you embody the warmth and customer focus they value.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining our award-winning team at The Inn Collection Group!
We think you need these skills to ace Front of House Team Member - Helmsley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Application:Make sure to tailor your application to the Front of House role at The Black Swan. Highlight any relevant experience you have in customer service or hospitality, and connect it back to our core values of respect, warmth, and honesty. This shows us you understand what we’re all about!
Be Specific About Your Skills:We love to hear about specific skills that make you a great fit for our team. Whether it’s your ability to handle busy shifts, your knack for remembering orders, or your talent for creating a welcoming atmosphere, be sure to mention these in your application. It helps us see how you can contribute to our Inn!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing perks. We can’t wait to hear from you!
How to prepare for a job interview at The Inn Collection Group
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Show Your Passion for Hospitality
As a Front of House Team Member, your enthusiasm for customer service is key. Be ready to share specific examples of how you've gone above and beyond for customers in the past. This will demonstrate your commitment to creating memorable experiences for guests.
✨Prepare for Scenario Questions
Expect questions that assess how you handle real-life situations in a fast-paced environment. Think about times when you've dealt with difficult customers or worked under pressure. Practising these scenarios will help you respond confidently during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it’s the right fit for you.
