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- Tasks: Welcome guests, take orders, and create memorable experiences daily.
- Company: Join The Inn Collection Group, a multi-award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, 50% off food, and £1 stays during off-peak months.
- Why this job: Be part of a team that values warmth, respect, and making people happy.
- Qualifications: A passion for customer service and a positive attitude are essential.
- Other info: Explore beautiful locations and enjoy tips through our Tronc scheme.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Situated where the North York Moors meet the coastline of one of England’s most sought-after seaside destinations, The Stables at Whitby is a charming inn housed in a former 17th-century farmhouse. With its unique courtyard of stables-turned-rooms, it offers stunning views across the tranquil countryside, leading to the moors beyond.
You’ll Fit Right Inn. As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work!
If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right inn…
*Age-related pay rates apply for Under 21s.*
Front of House Team Member employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating an understanding of these values during your interactions can set you apart as a candidate who truly aligns with their mission.
✨Tip Number 2
Showcase your passion for hospitality by sharing personal experiences in customer service. Whether it's a story about a memorable interaction or how you went above and beyond for a guest, these anecdotes can highlight your enthusiasm and suitability for the role.
✨Tip Number 3
Research the specific location of The Stables at Whitby and its unique offerings. Being knowledgeable about the inn and its surroundings will not only impress during interviews but also help you connect with potential guests and colleagues.
✨Tip Number 4
Prepare to discuss how you handle fast-paced environments. Think of examples where you've thrived under pressure, as this role requires a positive attitude and the ability to multitask effectively while maintaining excellent customer service.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Company Culture: Familiarise yourself with The Inn Collection Group's core values of respect, customer focus, warmth, and honesty. Reflect these values in your application to show that you align with their mission of Making People Happy.
Tailor Your CV: Highlight relevant experience in hospitality or customer service. Emphasise your positive attitude, attentiveness, and any previous roles where you created memorable experiences for guests.
Craft a Compelling Cover Letter: Use your cover letter to express your passion for hospitality and your enthusiasm for the role. Mention specific examples of how you've contributed to a welcoming atmosphere in past positions.
Showcase Your Personality: In your application, let your personality shine through. The Inn Collection Group values a friendly and approachable demeanour, so make sure your writing reflects your enthusiasm and warmth.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any relevant experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before, showcasing your ability to collaborate and support your colleagues.
✨Know the Company Values
Familiarise yourself with the core values of The Inn Collection Group, such as respect, warmth, and honesty. During the interview, relate your personal values to theirs and explain how you embody these principles in your work.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult customers or busy periods. Think through potential scenarios and prepare your responses to demonstrate your problem-solving skills and customer focus.
