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- Tasks: Welcome guests, take orders, and create memorable experiences in a lively pub atmosphere.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality across stunning locations.
- Benefits: Enjoy paid breaks, 50% off food, and special accommodation rates for you and your loved ones.
- Why this job: Be part of a team that values respect and warmth while making people happy every day.
- Qualifications: A positive attitude and passion for customer service are essential; no prior experience required.
- Other info: Explore beautiful locations and enjoy a supportive work environment with opportunities for growth.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- Your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (tips) to staff.
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognized as the Best Pub Employer at the Publican Awards.
Standing proudly on cliffs above the River Nidd, Knaresborough is a place of ancient walkways, cobbled alleys, and secret passageways. The Knaresborough Inn is set in a picturesque location that offers something for everyone, with a wealth of history to explore and relaxing riverside walks to enjoy, and a vibrant town with a range of independent shops and boutiques.
You’ll Fit Right Inn
As a member of our Front of House team, you are the first smile that welcomes guests and the friendly face that ensures their experience is warm and memorable from start to finish. Your positive attitude, attentiveness, and passion for hospitality make our Inn a welcoming place for every visitor. Whether greeting guests, taking orders, serving dishes from the kitchen, or recommending a drink from our selection, no two days are the same on the front line. Your professionalism and enthusiasm create a lively and enjoyable atmosphere, making our Inn a place guests love to visit, and our team loves to work! If you thrive in a fast-paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in…
This role comes with the added benefit of colleague accommodation.
Age-related pay rates apply for Under 21s.
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Team Member
✨Tip Number 1
Familiarise yourself with the Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating an understanding of these values during your interactions can show that you align with their mission of Making People Happy.
✨Tip Number 2
Engage with the local community and learn about Knaresborough. Being knowledgeable about the area can help you connect with guests and enhance their experience, making you a standout candidate for the role.
✨Tip Number 3
Showcase your passion for hospitality by sharing personal anecdotes or experiences in customer service during any informal discussions. This can help convey your enthusiasm and commitment to creating memorable experiences for guests.
✨Tip Number 4
Be prepared to discuss how you handle fast-paced environments. Think of specific examples where you've thrived under pressure, as this is crucial for a Front of House Team Member role.
We think you need these skills to ace Front of House Team Member
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what The Inn Collection Group is looking for in a Front of House Team Member. Highlight your customer service skills and any relevant experience in hospitality.
Tailor Your CV: Make sure your CV reflects your passion for hospitality and customer service. Include specific examples of how you've created memorable experiences for guests in previous roles.
Craft a Personal Cover Letter: Write a cover letter that showcases your personality and enthusiasm for the role. Mention why you want to work at The Inn Collection Group and how you align with their core values of respect, warmth, and honesty.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share any previous experiences that highlight your love for customer service and how you enjoy making people happy.
✨Demonstrate Team Spirit
As a Front of House Team Member, teamwork is crucial. Be prepared to discuss examples of how you've worked effectively in a team before, showcasing your ability to collaborate and support your colleagues.
✨Know the Company Values
Familiarise yourself with the core values of The Inn Collection Group, such as respect, warmth, and honesty. During the interview, relate your personal values to theirs and explain how you embody these principles in your work.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, such as dealing with difficult customers or busy periods. Think of examples from your past experiences that demonstrate your problem-solving skills and ability to stay calm under pressure.
