At a Glance
- Tasks: Lead the front-of-house team and create memorable guest experiences.
- Company: Join an award-winning pub group known for exceptional hospitality.
- Benefits: Enjoy paid breaks, discounts on food, and a £1 stay at our Inns.
- Other info: Opportunities for career growth and support through our Lead-Inn development programme.
- Why this job: Be part of a vibrant team that values warmth and customer focus.
- Qualifications: Passion for customer service and ability to thrive in fast-paced settings.
The predicted salary is between 22000 - 26000 £ per year.
About the Inn
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi‑award‑winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focus, warmth, and honesty, all with the goal of Making People Happy.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same‑day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
Position Summary
You’ll Fit Right Inn. As a Front of House Supervisor, you are not just the first smile that welcomes guests but a vital part of ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.
Responsibilities
- Greet guests and oversee all front‑of‑house service.
- Step in to resolve any challenges and maintain seamless operations.
- Lead and motivate staff to deliver an exceptional guest experience.
- Ensure consistent quality and adherence to our hospitality standards.
Qualifications
- Thrives in a fast‑paced environment.
- Passion for customer service.
- Commitment to delivering exceptional experiences.
FOH Supervisor - Helmsley employer: The Inn Collection Group
The Inn Collection Group is an exceptional employer, offering a vibrant work culture where hospitality thrives in some of the most beautiful locations across the North of England and Wales. With benefits like paid breaks, generous discounts, and a commitment to employee development through our Lead-Inn programme, we ensure that our team members feel valued and supported. Join us in creating memorable experiences for our guests while enjoying a rewarding career in a multi-award-winning environment dedicated to Making People Happy.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Supervisor - Helmsley
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they interact with customers and what values they promote. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your customer service scenarios! Think about how you'd handle different situations, like a guest complaint or a busy shift. Being prepared will help you shine during the interview and demonstrate your passion for delivering exceptional experiences.
✨Tip Number 3
Network with current employees if you can. Reach out on LinkedIn or chat with friends who might know someone at the Inn Collection Group. They can give you insider tips and maybe even put in a good word for you!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at ICG.
We think you need these skills to ace FOH Supervisor - Helmsley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and what makes you tick.
Tailor Your Application:Make sure to tailor your application to the Front of House Supervisor role. Highlight your relevant experience and skills that align with our core values of respect, customer focus, warmth, and honesty.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at The Inn Collection Group.
How to prepare for a job interview at The Inn Collection Group
✨Know the Inn Inside Out
Before your interview, take some time to research The Inn Collection Group. Familiarise yourself with their core values and what makes them stand out in the hospitality industry. This will not only show your genuine interest but also help you align your answers with their expectations.
✨Showcase Your Customer Service Passion
As a Front of House Supervisor, your love for customer service should shine through. Prepare examples from your past experiences where you went above and beyond for guests. This will demonstrate your commitment to delivering exceptional experiences, which is key for this role.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific situations, like resolving guest complaints or motivating your team during busy periods. Think of relevant scenarios from your previous roles and how you successfully navigated them. This will highlight your problem-solving skills and ability to thrive in a fast-paced environment.
✨Bring Your Enthusiasm
The atmosphere at The Inn Collection Group is all about warmth and positivity. Make sure to convey your enthusiasm for the role and the company during the interview. A friendly smile and a positive attitude can go a long way in making a great impression!
