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For Companies At a Glance
- Tasks: Lead the front of house team, ensuring guests have a memorable experience.
- Company: Join The Inn Collection Group, an award-winning pub company in stunning locations.
- Benefits: Enjoy paid breaks, birthday holidays, and 50% off food at our Inns.
- Why this job: Be part of a vibrant team that values warmth, respect, and customer focus.
- Qualifications: Passion for customer service and ability to thrive in a fast-paced environment.
- Other info: Explore beautiful locations and enjoy perks like discounted stays and tips.
The predicted salary is between 24000 - 36000 £ per year.
Position Overview
The Seaton Lane Inn, full of style and quirky charm, is perfectly situated in a spot that attracts both locals and visitors alike. As a Front of House Supervisor at the Inn, you will be the first smile that welcomes guests and play a vital role in ensuring their experience is warm and memorable from start to finish. Working closely with the Assistant Manager, you help guide and support the team, creating a positive and lively atmosphere for guests and staff alike.
From greeting guests and overseeing service to stepping in to resolve challenges and ensuring smooth operations, no two days are the same. Your enthusiasm, professionalism, and leadership make our Inn a place guests love to visit and where our team thrives.
If you thrive in a fast‑paced environment, have a passion for customer service, and are committed to delivering exceptional experiences, we think you’ll fit right in.
Benefits
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead‑Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too.
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (tips to me and you).
- Contribute to a company that gives back through our Give‑inn back scheme.
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards.
*Age‑related pay rates apply for Under 21s.*
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FOH Supervisor employer: The Inn Collection Group
Contact Detail:
The Inn Collection Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FOH Supervisor
✨Tip Number 1
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who truly aligns with the company's ethos.
✨Tip Number 2
Showcase your leadership skills by sharing specific examples from your past experiences where you've successfully managed a team or resolved conflicts. This will highlight your ability to create a positive atmosphere, which is crucial for the Front of House Supervisor role.
✨Tip Number 3
Research the local area around The Kingslodge Inn and be prepared to discuss how you can enhance the guest experience by leveraging the unique aspects of Durham. This shows your commitment to providing exceptional service and your enthusiasm for the location.
✨Tip Number 4
Engage with current employees on social media or professional platforms to gain insights into the company culture. This not only helps you understand what it’s like to work there but also gives you talking points that can impress during any interviews.
We think you need these skills to ace FOH Supervisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what the Inn Collection Group is looking for in a Front of House Supervisor. Highlight your relevant experience and skills that align with their core values of respect, customer focus, warmth, and honesty.
Craft a Tailored CV: Make sure your CV reflects your experience in hospitality and customer service. Use specific examples that demonstrate your leadership skills and ability to create a positive atmosphere for both guests and staff.
Write a Compelling Cover Letter: In your cover letter, express your passion for the hospitality industry and why you want to work for the Inn Collection Group. Mention how you can contribute to making people happy and enhancing the guest experience.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which are crucial in the hospitality sector.
How to prepare for a job interview at The Inn Collection Group
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific examples of how you've gone above and beyond to create memorable experiences for guests in previous roles.
✨Demonstrate Leadership Skills
As a Front of House Supervisor, you'll be guiding a team. Be prepared to discuss your leadership style and provide examples of how you've successfully managed or motivated a team in a fast-paced environment.
✨Know the Company Values
Familiarise yourself with The Inn Collection Group's core values: respect, customer focus, warmth, and honesty. Be ready to explain how you embody these values in your work and how they align with your personal approach to customer service.
✨Prepare for Scenario Questions
Expect to be asked about how you would handle specific situations, such as resolving guest complaints or managing busy service periods. Think through potential scenarios and your responses to demonstrate your problem-solving skills and ability to stay calm under pressure.